Description At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members. We are dedicated to building a high-performance environment underpinned by a strong risk culture, ensuring we deliver the best outcomes for our members. Your New Role We have a permanent opportunity for an Operations Privacy Specialist to join the Member Operations team. Reporting to the Senior Manager, Privacy & Fraud, the Operations Privacy Specialist will apply oversight, process improvement, and risk-based decision-making skills to ensure timely resolution and prevention of operational incidents across Member Operations. This role will support the Fund’s objective of remediating operational incidents across AustralianSuper and appropriate Service Providers. The successful applicant will have solid superannuation and operational experience, strong incident management skills, knowledge of privacy requirements, and ability to work with internal and external stakeholders to benefit members and employers. Key responsibilities include; Active management of a portfolio operational breaches and incidents, including privacy containment activities within requirements. Support the Senior Manager and other operational managers to progress privacy incidents to closure. Create and maintain incident records in GRC to track and monitor risks and incident management, specific to Privacy matters. Develop and oversee communications to impacted members or businesses on incident and remediation outcomes. Assist in the uplift of business rules and consistency of rules and knowledge management cross-functionally. Assist in the development and execution of controls, and preventative activities to mitigate reoccurrence of privacy incidents. Participate as an operational SME to support uplifted administration and continuous improvement initiatives with third party providers. What You’ll Need Experience in a risk, compliance or privacy role within superannuation or insurance sectors. Experience managing and resolving incidents with a demonstrated understanding of downstream impacts. Ability to read and interpret legislation. Solid working knowledge of operational risk management. An excellent working knowledge of/experience with Microsoft Word, Microsoft Excel & Microsoft Outlook. Excellent organisational skills with the ability to prioritise and manage the range of tasks. An ability to work autonomously and pro-actively without supervision, managing own workload to meet deadlines. Strong stakeholder management skills. Excellent interpersonal skills which foster cooperation and teamwork in a close team environment. Ability to communicate effectively with a range of colleagues and service providers. Life at AustralianSuper AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we’re happy to discuss what this looks like for you. We cultivate a workplace that champions safety, respect, inclusiveness and diversity. We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know. What’s Next Apply now, if you share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes and would like the opportunity to work in a challenging, growing and rapidly evolving team to deliver outstanding results. At AustralianSuper, we embrace innovation to further enhance fairness and efficiency in hiring. We use Agentic AI to host our initial phone interview conversations, offering candidates a personalised, on-demand experience. Information shared through the tool is securely processed and stored in accordance with our privacy standards. https://www.australiansuper.com/careers/candidate-privacy-notice Australian or New Zealand citizenship or Australian permanent residency status is required. Agencies please note: this vacancy is being managed directly by AustralianSuper’s Talent Acquisition team. We will contact our preferred agency partners should we require additional support. Thank you.
