Description At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members. We are dedicated to building a high-performance environment underpinned by a strong risk culture, ensuring we deliver the best outcomes for our members. Your New Role We are currently looking for a Content Designer on a 6-month contract to work within the Fund’s Continuous Delivery framework to design and deliver smart, actionable content across the AustralianSuper website, member portal, mobile app, and other channels. Reporting to the Content Strategy Manager as part of the CX & Channels team, the successful candidate will collaborate with UX/UI designers, researchers, developers, SEO specialists, business analysts and product owners to ensure the content embedded in digital experiences is user-friendly, on brand, and insights driven. As a Content Designer, you will simplify complex superannuation concepts into concise, user-friendly instructions that empower users to take action with their super. You’ll collaborate closely with stakeholders across Marketing, Product, Channels and Compliance to deliver cohesive experiences that boost engagement and drive acquisition. Key responsibilities include but are not limited to Crafting accessible, actionable UX copy with a focus on improving readability and simplifying complex financial concepts Interpreting analytics, customer data, and user research to recommend content changes that drive usability and improve the member experience Performing content audits, identifying areas of duplication, confusion, misalignment with user needs, or other areas of improvement Testing and optimising content experiences through A/B testing and experimentation to drive continuous improvement Working to maintain and evolve the Information Architecture strategies of various digital platforms Supporting the creation of a Fund-wide content strategy across different channels and touchpoints Working with stakeholders from Risk, Compliance, and Legal to ensure content aligns to regulatory requirements whilst still meeting experience principles Acting as a subject matter expert for all things digital content and promoting a best-practice approach to content design and strategy throughout the Fund What You’ll Need Relevant tertiary qualifications (e.g. marketing, UX design, or journalism) or equivalent professional experience in content design, UX writing, and digital content optimisation Previous experience in superannuation or financial services (favourable but not required) Minimum 5 years’ experience in digital content strategy, design and optimisation Experience interpreting content strategy principles to deliver targeted, user-centred content through an insights-led approach Experience working in Agile frameworks, collaborating with UX/UI designers, researchers, SEO specialists, and developers in a squad or project team model Understanding of best practise UX and UI design principles, especially as pertains to digital content Strong understanding of analytics and the ability to effectively interpret data to inform optimisation opportunities Proficiency with Figma and collaboration tools like Miro, Confluence, and Jira Stakeholder relationship skills, including ability to initiate, maintain and develop relationships with peer and senior stakeholders Life at AustralianSuper AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we’re happy to discuss what this looks like for you. We cultivate a workplace that champions safety, respect, inclusiveness and diversity. We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know. What’s Next Apply now, if you share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes and would like the opportunity to work in a challenging, growing and rapidly evolving team to deliver outstanding results. AustralianSuper uses AI to review resumes and conduct initial phone interviews. This involves processing your resume, cover letter, and voice recording in Australia and the USA to help assess your suitability for the applied role. When invited to an AI phone screening, you may opt for a traditional phone screening instead. For information on how we handle your personal data, please refer to our Candidate Privacy Policy. https://www.australiansuper.com/careers/candidate-privacy-notice Australian or New Zealand citizenship or Australian permanent residency status is required. Agencies please note: this vacancy is being managed directly by AustralianSuper’s Talent Acquisition team. We will contact our preferred agency partners should we require additional support. Thank you.
