WHY BAI COMMUNICATIONS At BAI Communications, we keep Australians, from the cities to the outback, connected, and the significance of what we do is felt by everyone. At BAI Communications, we keep Australians connected—from cities to remote regions. Our work supports communities and is vital during emergencies. In NSW, we operate and maintain one of the world’s largest critical communications networks. Over 50 emergency services and utilities rely on us for reliable access, even in extreme conditions. We support the Public Safety Network across 400 sites, handling around 570,000 calls daily. Our dedicated teams ensure network continuity and rapid response during crises. From field services to skilled operators and engineers, our people are trusted by government and industry alike. During bushfires or cyclones, our teams mobilise nationwide to support critical operations. We invest in our people and continue to develop future-ready solutions that harness emerging technologies. LET’S EXPLORE THE ROLE The NOC Operator is the primary point of contact for customers of the Managed Public Safety Network (PSN) services when there is a service disruption, service request or a request for change. Monitor and maintain the integrity of all the Managed Public Safety Network (PSN) services managed by BAI Critical Communications. The NOCC Operator will manage the multi-agency user wide area Public Safety Network from the NOCC and respond to alarms and communicate with the field teams and customers to manage effectively and efficiently Service Level Agreements (SLAs). This role is located in the western suburbs of Sydney.Key responsibilities will include: Alarm monitoring and surveillance of the Public Safety Network in a 24/7 NOCC Environment Responsible for Operations and Maintenance of all the Network associated services and systems Effective management of all Incident, Problem and Change Management cases Proactive Event Management and Incident response to prevent Service Availability Interruptions. Directly liaise with Emergency Service Organisation (ESO’s) and Agency customers as required to resolve any faults or issues. Analyse incidents / problems, provide or facilitate efficient and effective solutions for restoration within SLAs Escalate promptly Service Availability faults or hazards as required to on-call Duty Manager. Manage all service outages and faults with relevant vendors/third parties Ensure Customer Dashboard notices and communications are always kept up to date. LET’S HEAR ABOUT YOU You will thrive and adapt well in a pressured and changing environment, while you build and establish strong relationships at all levels. You will be a quick learner where you enjoy gathering information and advancing your technical knowledge.In addition, you will have experience in an operational or technical environment with experience of IT/ Telecommunications / NOC Network Management/ P25 Radio, where you have a strong ability to analyse complex data. You will ideally be qualified and have a solid working knowledge of ITIL, where advanced technical proficiency in Telecommunications is a must.You MUST have current rights to work in Australia due to our baseline security clearance requirement. BENEFITS & CULTURE At BAI, we value diversity and welcome applications from Aboriginal and Torres Strait Islander peoples, culturally diverse communities, people with disability, and LGBTQIA individuals. Guided by our principles—One BAI Team, Customer First, Adapt and Learn, and Drive Sustainable Growth—we create an environment where you can thrive. Why join us? Inclusive culture supported by a DEI strategy, Champion Network, Diversity Council membership, and regular events. Strong focus on development with a performance framework and LinkedIn Learning access. Flexible work options, gender-neutral parental leave, study and volunteer leave. Recognition programs for high performance and peer appreciation. Corporate discounts and novated leasing via SG Fleet. A referral program that reflects our positive culture. BAI is committed to inclusive recruitment. If you need adjustments or alternative application options, please contact recruitment(at)baicommunications.com. Want to learn more? Hit apply now! OneBAIteam CustomerFirst DriveGrowth Adapt&Learn LI-BAI Hiring baipeople Agencies, please note: All BAI vacancies are managed by our internal Talent Acquisition Team. Should external assistance be required we will contact our preferred agency partners, Thank you.
