Job Description: Come and join one of the world's leading luxury travel brands Abercrombie & Kent is the world's leading luxury travel business and has been a pioneer of experiential luxury travel since 1962. Founded as a luxury safari company in Africa, A&K today employs more than 3000 staff in over 70 offices in more than 83 countries. The company specialises in private, tailor-made and flexible small group travel to every corner of the globe and has a wholly owned portfolio of cruise boats, luxury lodges, tented camps, hotels, and all-terrain vehicles. As part of its global commitment, Abercrombie & Kent is committed to responsible and ethical tourism and through A&K Philanthropy supports projects in the communities where its guests travel dedicated to positively impacting lives and livelihoods. The role This role is responsible for providing administrative and operational support as a key member of the Tour Series team, contributing to the seamless delivery of guided small group journeys by ensuring they run effectively and support a truly inspirational guest travel experience. Candidates must be available for a minimum commitment of 12 months covering a Maternity Leave contract. Key responsibilities include but are not limited to: Review and confirm all services are booked accurately, including but not limited to key operational details (dates, times, logistics), tour services and descriptions, accommodation, flights and vehicles. Provide clear instructions to suppliers to ensure they consistently meet our quality standards and service level requirements. Review supplier costs to ensure alignment with agreed budgeted amounts. Reconfirm all services are firmly in place ahead of each tour to assist with successful on ground delivery. Co-ordinate and confirm guides and ensure they have accurate instructions to carry out their duties. Produce accurate final documentation including but not limited to passenger manifests, guide operational itineraries and guest welcome packs while maintaining a high-quality standard consistent with company guidelines. Action supplier release back dates and proactively communicate adjustments or cancellations to suppliers in line with agreed contractual terms and conditions to avoid penalties. Assist with review of post-tour questionnaires and feedback to assess the quality of services and contribute ideas for improvement. Collaborate with relevant teams to log quality control issues and assist with implementing changes to ensure continuous quality improvement. The successful applicant will have: Recent tourism qualifications or previous experience in the travel industry. Experience in supplier management, travel operations, or related fields. Minimum of 1-2 years of travel industry experience is required. Previous experience in a support role in tourism, groups or events preferred. Experience working with or an excellent product knowledge of Australia and New Zealand is desirable. Knowledge of GDS system is beneficial (Amadeus preferred) Proficiency in MS Office Suite is essential for tour operations. High degree of attention to detail. Excellent communications skills – both written & verbal. Strong time management skills and the ability to prioritise multiple tasks effectively in a fast-paced operational environment. Team player is a must with an enthusiastic approach to the role. Willingness to take on challenges. Australian citizenship or permanent residency is required for this position. Why work for A&K? Our valued team of travel professionals across Australia and New Zealand each share a passion for making travel dreams a reality. These enthusiastic individuals come from diverse backgrounds and cultures. What you can expect with A&K Flexible and inclusive workplace where staff are encouraged to expand their skill set, take on challenges and contribute positively to our collective team. Supportive environment that will make you proud to work for A&K Investment in our staff with both in-house and external training opportunities Opportunity to progress your career, not just in Australia but as part of our global business Access to our Employee Assistance Program (EAP) Work in the enviable CBD office location Opportunity to work from home as part of our hybrid working from home/office model Monthly birthday celebrations and other team activities Staff discounts and Travel Benefit program An organisation that is mindful of the environment, conscious of waste and seeks to minimise our eco-footprint. We're also a company that makes a difference. Abercrombie & Kent Philanthropy (AKP) has proudly supported local communities around the world for the past 40 years. For more details and to view the full Job Description visit our website https://www.abercrombiekent.com.au/careers/current-vacancies If you meet the selection criteria and have appropriate work right, we would love to hear from you. To apply please send your resume and a covering letter outlining your suitability for the role. EEO Statement Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
