Customer Solutions Team Support – Step Up and Shape Service Excellence at Shred-X Are you an experienced Call Centre Agent ready to take the next step in your career? Shred-X, part of the Freightways Group – one of Australasia’s largest logistics and information management organisations – is offering an exciting opportunity to play a key role in enhancing our customer experience, supporting our people, and driving continuous improvement across our small but high-impact Customer Solutions Team. We are looking for a proactive and people-focused Customer Service Representative to guide, mentor, and uplift a dedicated team to help us deliver on our customer promise every single day. What you will do • Take ownership of escalations and complex customer queries, ensuring timely and accurate resolution. • Support, coach, and develop our Customer Solutions team members to build their capability, confidence, and performance. • Manage and distribute daily workload to ensure consistent, premium customer service. • Guide team performance and service levels for continuous improvement. • Identify the root causes of recurring issues to prevent reoccurrence. • Collaborate closely with internal stakeholders to streamline processes. • Maintain proactive communication across the entire team, ensuring a premium customer experience. What we are looking for • Experience in customer service, ideally within service-based, logistics, or operational environments. • Someone ready to step up and support others. • Eager to mentor and develop others, helping team members grow and share knowledge. • Proactive problem solver, able to identify issues, analyse them, and implement effective solutions. • Excellent written and verbal communication skills. • Highly organised, adaptable, and comfortable managing multiple priorities in a fast-paced environment. • A values-led professional who leads by example and supports a positive, collaborative team culture. Why join Shred-X? • Step into a support role with the opportunity to influence, mentor, and drive improvement. • Be part of a respected national brand backed by the Freightways Group. • Join a company that actively promotes from within – with opportunities across all Freightways businesses. • Make a meaningful impact in a sustainability-focused organisation committed to protecting people, information, and the environment. • Work with a collaborative team that values professionalism, initiative, and continuous improvement. We are proud to be an equal opportunity employer – we value diverse backgrounds, perspectives, and experiences. If you are ready to take the next step and help shape the future of customer experience at Shred-X, we would love to hear from you. IMS Group Australia Pty Ltd
