ABOUT THE ROLE: • Melbourne CBD working location • Full-time permanent position • Monday – Friday • Competitive salary The Senior Systems Engineer is responsible for ensuring the reliability, security and availability of on-premises and cloud-based infrastructure supporting GBS customers. The role provides expert-level technical support across the Wilson Group, leading infrastructure deployment and maintenance, planning and implementing system changes, and reviewing designs to recommend continuous improvements. KEY ACCOUNTABILITIES: IT Operations • Provide advanced technical support for BAU operations across on-premise and cloud environments • Act as an escalation point for complex technical issues as required • Collaborate with and mentor team members to support capability uplift • Lead the planning, coordination and execution of infrastructure changes • Review new and existing system designs and recommend improvements to optimise performance and security • Adhere to service delivery metrics, including response and resolution times • Maintain IT infrastructure to ensure high availability, security and reliability • Develop, maintain and contribute to the IT knowledge base • Participate in an on-call support roster • Maintain effective communication with customers and external vendors Information and Cyber Security • Support the Information Security Manager in securing organisational information from cyber risks • Participate in cybersecurity reviews of all new systems and solutions • Assist in identifying, assessing and mitigating security vulnerabilities • Ensure the integrity, confidentiality and security of the IT environment • Minimum 5 years’ experience in a similar role within a large enterprise environment • Demonstrated experience supporting complex and diverse infrastructure environments • Experience using ITSM tools in a large enterprise setting • Strong knowledge of ITIL processes and functions, with a focus on incident management and response • Experience working in a customer-focused environment (internal and/or external) • Proven technical documentation and writing skills • Hands-on experience with Microsoft Hyper-V clustering • Experience with Cloudflare platform services, including WAF and Zero Trust • Strong experience with Microsoft cloud products and services, including: • Azure IaaS, Entra ID, Intune, Exchange Online, Microsoft Teams, SharePoint QUALIFICATIONS & EXPERIENCE: Desired Experience • Linux operating system experience • SQL experience • Automation experience, including CI/CD pipeline concepts Personal Attributes • Strong time management and task prioritisation skills • Proven analytical and problem-solving ability • Takes accountability and responsibility for own actions • Ability to prioritise workloads based on business urgency • Ability to work autonomously and as part of a collaborative team • Capability to manage escalations while ensuring customer satisfaction • Ability to provide subject matter expertise and technical guidance to support teams • Well-developed communication skills, enabling effective engagement with: • Internal stakeholders at all levels • Colleagues • External service providers Qualifications • University degree or diploma in Information Technology, Computer Science or a related discipline • ITIL Foundation certification or equivalent knowledge • Microsoft MCSE certification • Microsoft Azure Associate or Expert-level certification The Wilson Group is an industry leader in the provision of diversified services including Parking, Security, Health, Storage and Technology Solutions. Our successful operations have expanded internationally and this growth is underpinned by superior performance and the strength of our relationships. Being a part of our team means living our core values of: Care – People, customers and communities matter. Integrity - We do what's right, not what's easy. Accountability - Ownership is every person's responsibility. Innovation - Change that adds value.
