Route Planner – Step Up and Drive Operational Excellence Across Sydney & NSW Are you an experienced logistics or transport professional ready to take the next step in your career? Shred-X, part of the Freightways Group – one of Australasia’s largest logistics and information management organisations – is offering an exciting opportunity for a Route Planner to play a key role in supporting daily transport operations, enabling our drivers, and ensuring efficient, safe, and customer-focused service delivery across Sydney and NSW. This role is ideal for someone with strong geographical knowledge, operational insight, and a passion for keeping logistics running smoothly. What you’ll do • Provide hands-on operational support to transport and logistics teams • Plan, manage, and optimise delivery routes across Sydney Metro and NSW regions • Coordinate with factory leadership regarding bin requirements and driver needs • Maintain a fleet issues log, including emergency kits, spill kits, first aid kits, and fire extinguishers • Support driver inductions, onboarding, and online training programs • Act as the Subject Matter Expert (SME) for managing jobs within logistics and CRM systems • Manage customer relations, including issue handling and dispute resolution • Ensure compliance with safety standards, people, equipment, and regulatory requirements • Proactively identify operational issues and support continuous improvement initiatives What we’re looking for • Strong geographical knowledge of Sydney and NSW • Experience in logistics, transport coordination, or operational support roles • Solid understanding of transport safety, compliance, and regulatory requirements • Confident using logistics systems and CRM platforms • Strong problem-solving, organisational, and communication skills • Ability to manage multiple priorities in a fast-paced environment • Previous Sydney Metro driving experience will be highly regarded Why join us? • Step into a role where you directly influence operational efficiency and service delivery • Work closely with drivers, leadership, and customers in a collaborative environment • Be part of a growing organisation with opportunities to develop your logistics career • Make a real impact by supporting safety, compliance, and customer satisfaction • Join a team that values initiative, accountability, and continuous improvement We’re proud to be an equal opportunity employer – we value diverse backgrounds, perspectives, and experiences. If you’re ready to take the next step and help drive efficient, safe, and customer-focused logistics operations, we’d love to hear from you. IMS Group Australia Pty Ltd
