I'm partnering with a large, complex Australian organisation undergoing a significant transformation of its Customer Data and AI capabilities. This role sits at the centre of how customer identity, consent, analytics, and AI-driven experiences are designed and governed across the enterprise. If you think in customer domains, identity graphs, activation patterns, and privacy-by-design , this is a rare opportunity to shape an organisation-wide customer data strategy - not just deliver platforms or pipelines. This is not a delivery-only or engineering role. If your background is primarily data engineering or platform build, this role is unlikely to be the right fit. The Role As a Senior Customer Data & AI Architect , you'll act as the architectural authority across Customer Identity, CDPs, Analytics, and AI/ML . You'll work closely with senior business, marketing, technology, risk, and privacy stakeholders to translate growth, retention, and compliance goals into scalable customer data and AI solutions. What You'll Be Doing Owning architecture and design decisions across the customer data domain Designing end-to-end customer data and AI solutions spanning: Customer profiles, events, and preferences Identity resolution and ID stitching (deterministic & probabilistic) Consent, PII, and privacy-by-design Real-time streaming, decisioning, and activation Defining future-state and transition-state customer data architectures Shaping customer AI reference architecture (personalisation, NBA, insights, responsible AI) Translating stakeholder objectives into clear architectural options with value, cost, and risk trade-offs Providing architectural governance and technical leadership across delivery teams and partners What I'm Looking For 10 years in data solution architecture with deep customer data experience 5 years operating as a lead or principal architect on enterprise-scale transformations Strong experience designing Customer Data Platforms (CDPs) and activation ecosystems Proven background in identity, consent, and privacy-driven design Experience applying cloud and event-driven architectures in customer / marketing contexts Exposure to AI and ML use cases such as personalisation, churn, next-best-action, and audience modelling(They already have an AI Architect so as long as you have had some exposure p Ways of Working Comfortable leading through influence rather than hierarchy Confident whiteboarding complex problems with senior stakeholders Able to communicate architectural trade-offs clearly Strong documentation and governance mindset Location: Sydney CBD (Hybrid - 3 days per week) Why This Role Is Different You'll shape enterprise-wide Customer Data & AI strategy , not a single platform You'll operate at the intersection of growth, technology, and regulation You'll influence how customer data is used responsibly at scale You'll work on problems that are strategic, ambiguous, and high-impact How to Apply This search is run on a confidential basis. Applications are assessed with discretion. Only candidates aligned to senior, enterprise-level architecture will be progressed. Apply today to send your profile directly to Chipo R (Sr Data Science & AI Recruitment Consultant) @ Talenza.
