About the role DroneShield is seeking a Project Manager – Customer Delivery to coordinate and drive customer delivery activities across demonstrations, installations, training, and post-delivery support. This role retains core project management fundamentals but is intentionally operational and execution-focused . Many activities do not arrive as fully defined projects, and priorities can evolve based on customer requirements, operational constraints, and resource availability. Success is achieved through judgement, coordination, and action — not through rigid process alone. Reporting to the PMO and working closely with the Customer Delivery Manager, this role acts as the central coordination point between Sales, Field Service Engineers (FSEs), Engineering, Logistics, and Operations to ensure customer delivery activities progress effectively. This role is well suited to someone who: Enjoys ownership, ambiguity, and practical problem-solving Builds strong working relationships across technical, operational, and commercial teams Is comfortable working directly with senior leadership and operating with high visibility Steps in to resolve issues and keep delivery moving, rather than relying on rigid process This role will energise candidates who value ownership, variety, and real operational impact. It will not suit those seeking predictability or tightly bounded projects. This role is not well suited to someone who: Requires fully defined scope, mature delivery frameworks, or strict project boundaries Is seeking a purely governance, reporting, or process-driven project management role Is uncomfortable making decisions or progressing work without complete information This role suits a pragmatic, delivery-focused operator who enjoys working close to real operations and seeing tangible outcomes in live customer environments. Responsibilities, Duties and Expectations You will own and drive real delivery outcomes through live deployments, demonstrations, and customer engagements. Act as a central point of coordination between Sales, Field Service Engineers, Engineering, Logistics, and Operations Support customer demonstration readiness and execution, including scheduling, equipment readiness, scenario coordination, and on-site support Assist with resource planning and alignment across field and technical teams Develop and maintain Delivery plans, schedules, reports, and customer communications Support the Customer Delivery Manager with delivery status reporting, risk identification, and issue resolution Participate in customer meetings, Delivery briefings, and internal coordination forums Ensure Delivery activities align with safety, quality, export, and site compliance requirements Identify delivery friction points and contribute to continuous improvement of delivery processes and tools What you will be working on Multiple concurrent customer activities at different stages of maturity Domestic and international delivery coordination across time zones, including periodic out-of-hours engagement to support customer delivery Evolving customer requirements and operational priorities Live operational environments where delivery outcomes matter You will see the direct impact of your work through real deployments, demonstrations, and customer engagements. Qualifications, Experience and Skills Required Demonstrated experience coordinating complex, multi-stakeholder delivery activities in dynamic or fast-changing environments Strong judgement and ability to make practical, outcome-focused decisions Comfortable progressing work where requirements evolve, while maintaining alignment with stakeholders Experience or demonstrated comfort working in agile, evolving environments where initiative, adaptability, and delivery focus are required Strong communication and coordination skills across technical, operational, and commercial teams Australian Citizen with the ability to obtain and maintain a minimum Baseline Security Clearance Desired Experience in technology, defence, critical infrastructure, or operational environments Exposure to demonstrations, installations, field operations, or customer delivery activities Experience using delivery or work management tools (e.g. Jira, Confluence, CRM systems) Formal project management qualifications (PMP, PRINCE2, etc.) are beneficial but not essential. Working arrangements This role requires flexibility to support customer delivery activities that may occur outside standard business hours Activities may include on-site demonstrations, installations, and coordination with international stakeholders Veterans are encouraged to apply. Note for recruitment agencies: We do not accept unsolicited candidates from external recruiters unless specifically instructed.
