Introduction Good Drinks Australia About Us At Good Drinks Australia, we continue to redefine the landscape of beer and alcoholic drinks. Become part of a company where a vibrant workplace culture meets an iconic family of brands. Whether you’re drawn to the excitement of brewing or the allure of brand strategy, Good Drinks offers a dynamic environment where your potential is nurtured. Our workplace is more than a space – it’s a community of passionate individuals shaping the future of the alcoholic beverage industry. Description This position is available on either a Casual or Part-Time basis. Key Responsibilities: Manage outbound calls and communications in line with outbound call campaigns and business objectives. Act as first point of contact for Customer, Consumer & Sales enquiries for our network of existing customers across Australia Manage customer interactions especially in regional areas over the phone and email. Collaborate with our Field Sales Team and key stakeholders to promote our products and to deliver an outstanding experience for every customer. Meet daily, weekly and Monthly KPI’s to increase sales and increase our customer base. Utilising our CRM system to insure we have up to date customer details and relevant data to grow our business and improve processes. Skills And Experiences Desired Skills & Experience: Exceptional customer service skills, with a customer centric mindset Excellent communication skills, written and verbal Computer literate with an eye for detail Ability to build rapport and create sustainable relationships with our customers and stakeholders Target driven and able to work to KPI’s and targets
