GLOBAL BUSINESS Join a globally respected brand and 2024 Finalist for the Customer Service Team of the Year with CSIA. Nisbets Australia is a global company and a leader in the catering equipment industry. We have been in Australia since 2010 but are part of a much bigger team across 10 countries. We have over 500,000 customers worldwide and sell catering equipment in over 100 countries. We attribute our ongoing growth in the catering equipment industry to our number one asset- our people! THE ROLE Due to internal growth, we are seeking our next Customer Relations Officer to join our Call Centre team on a full time contract 37.5 hours per week, Monday through Friday. Reporting to the Customer Relations Team Leader, you will provide customers with an exceptional experience in the event that they require assistance following a purchase. Reviewing customer needs, the Customer Relations Officer is able to design a solution that is favourable to the customer and cost effective for the business. The key focus areas of the role include: Handling inbound customer calls in an accurate and efficient manner Investigating delivery inquiries Responding to customer queries Knowledge of Company's products and services Ensure registrations, claims and any other enquiries received from customers are dealt with efficiently. Perform troubleshooting with customers to avoid non warranty related issues Resolve escalated enquiries from their team within the limits of their authority Schedule servicing or repair appointments Act as liaison point between service agents, customers and Nisbets in the resolution of a claim Arrange shipping of parts to support repairs where required Provide resolutions to customer product faults in line with product warranties, legislative requirements and internal processes Provide timely and accurate information to customers on the status of their claim Ensure claims are completed within process and service level expectations Provide timely information to our Finance team to process payments owing to service providers. Championing the Core Values of 'Simple, Supportive, Switched-On and Safety'. WHAT YOU'LL NEED TO SUCCEED The successful candidate will possess the following skills and experience: Previous experience working in a customer service environment Excellent telephone manner Excellent numeracy and literacy skills Attention to detail Willingness to learn Problem solving and decision-making skills Excellent written and verbal communication skills Proficient in the use of Microsoft Office WHAT YOU NEED TO KNOW Nisbets provide their employees with numerous benefits that include: Internal promotions and opportunities Focus on employee well-being & Employee Assistance Programs On-Site parking Extra leave day for your work anniversary Fun Friday activities Staff discounts on all your cooking equipment needs If this sounds like the right role for you and you have the experience required, please APPLY NOW! Nisbets Australia and New Zealand engage in Equal Opportunity recruitment practices to ensure it is a fair process for all applicants.
