What does your day to day look like? Manage own customer ledger and send timely reminders and following up with customers by email and telephone to ensure payments are made by the due date. Dispute Resolution – Investigate and resolve billing issues. Action Adjustments & Winshuttle Adjustments where required. Authorise all payment arrangements requested between $0 -$4,999 & escalate Items $5,000 plus to the Accounts Receivable Manager. Maintain accurate records and documentation. Process and send Account Reconciliations to clients as required. Ensure all zero-dollar values are cleared weekly. Prepare Workflow for customer refunds. Monthly meetings with area General Managers/Sales Managers. Provide backup support for Credit Control and New Accounts. Attend team training as required. What you’ll need: 2 years’ experience in a collections or credit control environment. Intermediate Excel skills highly desirable. SAP accounting software skills preferred but not essential. Exceptional communication skills. Strong time management skills. Ability to meet targets and deadlines. Ability to work under pressure. Demonstrated customer service skills. Let us sweeten the deal! 9 Day fortnight trial to support your work life balance Training and development opportunities to help you grow in your career Wellbeing Perks – Extra leave for your birthday and volunteering, plus free and discounted concert and footy tickets. Enjoy free coffee and treats in the office! Industry-leading Paid Parental Leave – 20 weeks paid leave for the primary carer, with a gender-neutral policy. Salary Packaging – Access novated leasing and exclusive discounts on top brands and gyms. SCA GIGs – Our internal talent development program helps you cross-skill and grow within SCA. Award-winning culture that values your unique self, fosters creativity, and supports your career growth.
