THE COMPANY This business is a 2000 employee global leader in building software and connecting systems for healthcare companies. On offer: Hands-on application support and implementation role within healthcare Exposure to client-facing system rollouts and upgrades Combination of on-site, remote support, and training delivery Opportunity to work with mission-critical clinical systems THE ROLE As a Software Implementation Specialist , you will support the implementation, upgrade, and early-life support of blood services applications. The role focuses on application support, system configuration, client training, and go-live assistance, ensuring customers successfully adopt and use the software. Responsibilities: Support implementations and upgrades of blood services applications Assist the Project Manager and Implementation Team Lead to deliver projects on time Perform system configuration, file builds, and functional setup Deliver system training to hospital blood bank, donor centre, and nursing staff Provide go-live and post-live support, including audits and issue resolution Act as a subject matter expert for assigned applications and best-practice usage Log, prioritise, and manage application support calls and tasks Provide phone-based and web-based client support and training Monitor project progress and maintain supporting documentation Escalate risks or issues that may impact client satisfaction or delivery timelines Collaborate with internal teams to resolve client issues effectively YOUR PROFILE Ideal for someone with hands-on software implementation/ support experience in blood services, transfusion, or donor environments, who enjoys supporting clinical users and delivering application-focused training. The following is required: Degree in a healthcare-related field (or equivalent relevant experience) Strong understanding of blood bank, donor, and transfusion workflows Experience in a blood bank, donor laboratory, or clinical setting (preferred) Experience using, configuring, or supporting laboratory information systems (LIS) Knowledge of NATA / TGA regulatory requirements e.g. ISO15189 Strong communication, presentation, and training skills Ability to work independently and manage assigned workload Comfortable working in client-facing and team-based environments Ability to perform effectively under pressure This is a full-time role located in Sydney (on-site), offering $90,000 - $100,000 (plus super). *Please note, full permanent Australian working rights are required to be considered for this position and successful applicants will be contacted. Reference Number: 06800-0013360723 This is a On-site position. By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.
