Project Officer – Digital team, Fair Trading Grade: Clerk Grade 7/8 Salary range: $113,574 - $125,720 superannuation and leave loading Duration: Full-time, Temporary to 30 June 2028 Location: 4 Parramatta Square (base) and Rawson Place, Sydney as required from time to time. Hybrid working, which is subject to change based on team needs or broader divisional and DCS flexible work policies. About the team NSW Fair Trading is responsible for the administration of property and consumer protection laws in NSW. The Fair Trading Digital team works collaboratively with key internal and external stakeholders to provide the best digital solutions for our customers. About the role Fair Trading Digital is implementing a multi-year Digital Modernisation Strategy. Working with the Principal Program Manager and the broader Digital Modernisation Program team, you will perform general project management and administrative support activities. This is a critical, high-contribution role with the opportunity to take ownership of aspects of planning, Agile ceremonies, communications, recruitment, reporting, records management and much more. Learn from experienced project leaders, enable an enjoyable and high performing culture and embody the “gold standard” for digital delivery in government. This is an excellent stepping stone opportunity to advance to project manager over time. Your Responsibilities Project coordination: Coordinate multiple digital projects using established methodologies including Agile with high initiative and attention to detail. Support Delivery Managers directly. Takeover “scrum mastering” of ceremonies as needed. Documentation: Prepare and maintain comprehensive project documentation, including high quality and timely plans, briefs, reports and minutes. Maintain consistent and up to date project records in line with Fair Trading and DCS requirements. Progress updates: Provide updates on project status, priorities and challenges. Follow guidance from senior staff and adjust actions accordingly. Takeover formal governance routines as needed. Stakeholder engagement: Develop and maintain strong relationships with internal and external stakeholders. Facilitate effective communication to help ensure project deliverables are met. Coordinate working groups, committees, workshops and showcases. Budgeting: Support Delivery Managers with spend forecasting and management. Create and process procurement documentation, including purchase orders. Team coordination: Actively participate in and organise team meetings. Research and document delivery practices to inform continuous improvement. Pre-empt and resolve day-to-day resource needs and blockers. Recruitment support: Assist with all recruitment activities in accordance with Fair Trading and DCS processes. Ensure all onboarding and offboarding activities are planned and implemented. To be successful in this role you will demonstrate (required attributes): Previous experience in a similar large scale digital program role, or with similar responsibilities. Experience with JIRA, Confluence and Agile concepts and excellent knowledge of MS tools. Strong initiative, attention to detail and ability to learn. Ability to balance competing demands. Strong written and verbal communication skills in a project context. Experience applying NSW Government practices and standards and governance processes. What we need from you Please submit your resume of no more than 5 pages, including a cover letter of no more than 2 pages, sharing your motivation for applying for the position and demonstrating your capability and relevant skills. Salary Grade 7/8, with the base salary for this role starting at $113,574 base plus superannuation Click Here to access the Role Description . For enquiries relating to recruitment please contact Gabriella Schulzer via gabriella.schulzer@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Monday 19th January 2026 [9.59am] Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here . We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact gabriella.schulzer@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process
