About us The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services. About the role Working in Consumer Affairs Victoria and reporting to the Team Manager, the Investigator is responsible for conducting investigations into significant breaches of consumer law and to contribute to compliance and enforcement actions, including Court and Tribunal actions using the department's integrated compliance and enforcement approach. The role also includes providing guidance and expertise to less experienced colleagues. Please note, this role involves interaction with traders and the general public. The role requires the ability to travel around Victoria, attending inspections and meeting with traders and members of the public. There are multiple positions available. About you To be considered for the role, you must be able to demonstrate: Personal attributes : Proven ability to respond well to feedback, listen when ideas are challenged and displays confidence when communicating an opinion. Ability to accept changed priorities without undue discomfort and response well to change. Meaningful outcomes : Proven ability to plan work and ensure these plans are in line with team and organisational strategy. Ability to identify and develop own and team objectives, linking strategies to actions to achieve these. Ability to identify the best tools, processes and procedures for addressing problems and undertaking investigations and compliance duties. Enabling delivery : Proven ability to interpret guidelines and processes to resolve issues, an analyse information to take action in consultation with others. Ability to apply critical thinking and problem-solving concepts in the right context. Proven ability to define tasks to be delivered to meet agreed outcomes, working with other to execute work activities, monitors progress of tasks against plans and takes corrective action when required. Authentic relationships: Strong interpersonal skills and ability to work with others and contribute to a healthy team culture. Sees things from another's point of view and confirms understanding; understand motivations, needs, and wants of stakeholders and their impact on service delivery; tailor communications according to audience and/or audience preference Mandatory requirements Certificate IV in Government (Investigations) or equivalent is highly desirable. Alternatively, relevant tertiary qualifications may be considered. Previous investigative or compliance/enforcement experience is highly desirable. A current, full Victorian Driver's Licence is essential. For specific responsibilities please review the attached position description. This position is only open to applicants with relevant rights to work in Australia. How to apply Apply before the advertised closing date 11:59pm on Sunday, 18 January 2026. All applications should include: a resume; and a cover letter which addresses the key selection criteria (within three pages) Other relevant information The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees and clients and consistent with the department's obligations under the Occupational Health and Safety Act 2004 (OH&S Act), to support this DGS has a COVID-19 Vaccination policy which strongly recommends all DGS employees be fully vaccinated. Preferred candidates will be required to complete a Pre-employment Declaration and Consent Form. Employment of successful candidates will be subject to a National Police Check. DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.
