Account Manager – Australia Region Role Overview We’re looking for a highly motivated Account Manager to take ownership of our expansion efforts in the Australian market . This is a builder role — you’ll be the first AM in the region, with the opportunity to grow into a more strategic position as the region scales. You’ll manage SMB and Mid-Market customers, focusing on expansion and growth within existing accounts. You will work closely with SDRs generating demand, and collaborate with Customer Success, Marketing, and Product to ensure a cohesive customer journey. Your KPIs will focus on revenue expansion, product adoption, and conversion. Key Responsibilities Own the post-sale relationship with SMB and Mid-Market customers in Australia. Conduct discovery and expansion meetings to identify new opportunities. Collaborate with SDRs to manage and convert pipeline. Partner with onboarding and support teams to ensure a smooth customer experience. Track and meet quarterly revenue expansion goals. Contribute feedback to Product and Marketing teams. Ideal Candidate Profile 2 years of experience in SaaS — preferably in AM or AE roles. Proven track record in SMB or Mid-Market segments . Has transitioned from Sales (AE/BDR) to Account Management , or has a hybrid background. Strong collaborative mindset — has worked cross-functionally (Sales, CS, Marketing). Highly independent and self-driven — thrives in a remote, low-supervision environment. Understands the dynamics of early-stage teams or startups — comfortable building processes. Ambitious and growth-oriented — sees this role as an opportunity to scale a new region. Strong communication skills and ability to build trust with clients quickly. Key Qualities Builder personality – proactive, resourceful, entrepreneurial. Not afraid of ambiguity — thrives in "first person on the ground" scenarios. Understands Connecteam’s value and can pitch it clearly. High emotional intelligence structured sales thinking. Willing to invest time and energy into growing a region from scratch.
