Be Part of Our Team We're looking for practically minded, quick learners who thrive in a fast-paced environment to join our team. Drive all aspects of the customer account from the ground up, taking the lead on all operational related activities to ensure WestRock exceeds achievement against KPIs leading to sustainable and profitable growth ACCOUNTABILITIES Improve Customer Service experience through facilitating value-added engineering services Coordinate Operational Performance Excellence (OPE) re safety, maintenance, environmental machine efficiency Provide coaching and support to customer personnel Develop and execute short- and long-term plans for customer accounts / OPE Monitor accuracy of reporting and data base information Contribute to strategy development and provide advice to the business on engineering / maintenance issues Identify and address engineering training and coaching needs within customer operations Handle customer problems through to resolution Review monthly (weekly if required) efficiency numbers and top three downtimes with resulting action plans / RCAs for these downtimes EXPERIENCE: Engineering degree and / or electrical / mechanical trade qualification / Mechatronics Sound mechanical aptitude Strong project management experience * Strong customer service skills and attention to detail Apply Now Become a part of a team that values your skills and supports your growth. ???? ?????? ?????????????????? ???? ?????????????? ?? ?????????????????????? ???????????? ?????? ?????????????????????? ???? ????????, ???????????????? ?????? ???????????? ????????????????. - Smurfit Westrock Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of safety, loyalty, integrity, and respect, we use leading science and technology to move fiber-based packaging forward. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
