IT Analyst at Sydney Zoo Located in the heart of Western Sydney, Sydney Zoo strives to showcase a broad range of native and exotic animals using technology and advanced exhibit design, with a strong focus on animal welfare, conservation, and educating our visitors about animals and their habitats. Environmental and social awareness play a vital role in our message that highlights the indigenous culture and human influence on the environment. The Position This is an outstanding opportunity to be part of an exciting team at Sydney Zoo in the new role of IT Analyst , utilising your skills in an area that you are genuinely passionate about. This role will commence as soon as possible. The IT Analyst will be responsible for the management of the service desk, support a wide range of operational and business technologies, and contribute to continuous improvement and BAU delivery across the zoo. They will work closely with internal stakeholders and external vendors to ensure reliable, secure, and well-supported systems year-round, including during major event periods. This role is a hands-on, operational support role with ownership of Level 1 and Level 2 outcomes across guest-facing and business systems which involves overseeing daily tasks and projects, gathering requirements, troubleshooting Microsoft and network systems, and supporting event launches. The IT Analyst will collaborate effectively, solve problems independently, and communicate well with the team while seeking help when needed. The IT Analyst serves as a primary point of contact for IT support across the organisation, with weekend support forming part of the role. Weekend arrangements may vary and will be aligned with operational needs and major events, reflecting Sydney Zoo’s year-round operations. Skills, Knowledge, and Relevant Experience Essential Strong team-first mindset with the ability to build trusted relationships across the business Demonstrated experience resolving Level 1 and Level 2 issues across hardware, software, endpoints, network and operational technology Proven ability to triage and escalate complex issues appropriately Experience supporting and improving POS systems in a commercial environment Experience working with external vendors to resolve incidents and deliver small-to-medium outcomes Proven ability to manage competing priorities while maintaining BAU service standards Experience gathering requirements and translating them into practical support or improvement actions Sound understanding of service desk principles and ITIL-aligned practices Strong documentation skills with the ability to produce concise, structured and useful operational content Clear verbal and written communication skills, including the ability to explain technical matters to non-technical audiences A structured, methodical approach to troubleshooting and change activity Demonstrated ability to progress urgent tasks independently and responsibly Desirable Experience with EFTPOS environments Experience supporting AV systems, digital signage, or venue-based operational technology Exposure to IT governance and cyber security initiatives Exposure to bookings, reservations, ecommerce, or guest experience platforms Exposure to BI or data analytics tools Relevant tertiary qualifications in IT or equivalent practical experience At least 3 - 5 years’ experience in a similar IT Analyst or IT Specialist role Why should you join the Zoo Crew? By joining the exciting Sydney Zoo Crew, you will not only be in close proximity to some of the most incredible animals native to Australia and across the world, but you will also join an amazing team of dedicated people! Our team are passionate, devoted, and heavily inspired by Sydney Zoo’s values and mission to deliver a world-class visitor experience that encourages the community to make a difference, and all with a smile! We are very proud of our diverse team of staff that represent all the different backgrounds and cultures that call Western Sydney ‘home.’ We love the individuality across our team of people as much as we love the collection of animals we so proudly care for. Whether you are looking for your first job, wanting to jump back into the workforce, or simply need a stimulating change to shake up your career, we encourage you to take the next step and join in our vision to make a difference. Sydney Zoo is committed to providing a positive workplace and fostering employee engagement and wellbeing. We know how important it is to recognise and thank our staff for making Sydney Zoo great and we do this by providing our team with free annual flu vaccinations, workplace massages, quarterly staff BBQs, training opportunities, and fulfilling fundraising events, just to name a few! If you would like to become part of an amazing team that does all of this and so much more, then look no further… Sydney Zoo is for you! Applications Please apply directly via the Sydney Zoo Website Careers Page https://sydneyzoo.com/about/careers . Applicants will be required to provide a current resume and a covering letter outlining your ability to meet the above selection requirements. Applications close at 9am Monday, 19th January 2026. Aboriginal and Torres Strait Islander people and people with disability are encouraged to apply for all Sydney Zoo positions. Sydney Zoo is a fully COVID-19 vaccinated workplace. We will require proof of your triple vaccination status prior to commencement. Please contact us for general enquiries, including if you have any queries regarding our policy or to obtain a copy of the Sydney Zoo Vaccination policy. You can contact us by email careers@sydneyzoo.com or by phone to 7202 2560 Sydney Zoo is committed to the principles and practices of Equal Employment Opportunity and Cultural Diversity.
