About us The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services. About the role Consumer Affairs Victoria (CAV) is Victoria's consumer regulator, ensuring a fair, safe and competitive marketplace for Victorians. CAV is part of the Department of Government Services. Working in Consumer Affairs Victoria and reporting to the Team Manager, the role of a Senior Investigator VPS4 is responsible for conducting investigations into significant breaches of consumer law and to contribute to compliance and enforcement actions, including Court and Tribunal actions using the department's integrated compliance and enforcement approach. The role also includes providing guidance and expertise to less experienced colleagues. Please note, this role involves interaction with traders and the general public. The role requires the ability to travel around Victoria, attending inspections and meeting with traders and members of the public. There are multiple positions available. About you To be considered for the role, you must be able to demonstrate: Personal Attributes: Maintains a positive attitude, consistently delivers quality work in the face of challenging situations. Ability to provide frank and honest feedback, listens when ideas are challenged. Meaningful Outcomes: Demonstrated ability to plan work strategically, ensuring that day to day planning and processes are in line with direction, overall team strategy, standard operating procedures and the Australian Government Investigation Standards (AGIS). Enabling Delivery: Demonstrated ability to resolve issues through deep understanding or interpretation of existing guidelines. Authentic Relationships: Possess strong interpersonal skills, able to work collaboratively and tailor communication styles according to the audience. People leadership: Ability to coach and support less experienced staff, actively seeking to improve other's skills and talents through constructive feedback and sharing knowledge. Mandatory requirements Minimum two years previous investigative and compliance/ enforcement experience is essential. Certificate IV in Government (Investigations) or equivalent is essential. Alternatively, relevant tertiary qualifications may be considered. A current, full Victorian Driver's Licence is essential. This role will involve driving fleet vehicles as required. For specific responsibilities please review the attached position description. This position is only open to applicants with relevant rights to work in Australia. How to apply Apply before the advertised closing date 11:59pm on 18 January 2026. All applications should include: a resume; and a cover letter which addresses the key selection criteria (within three pages) Other relevant information The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees and clients and consistent with the department's obligations under the Occupational Health and Safety Act 2004 (OH&S Act), to support this DGS has a COVID-19 Vaccination policy which strongly recommends all DGS employees be fully vaccinated. Preferred candidates will be required to complete a Pre-employment Declaration and Consent Form. Employment of successful candidates will be subject to a National Police Check. DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.
