Automotive Service Advisor Benefits $65 000 - $75 000 Monthly Incentive Company Vehicle and fuel Career growth and opportunities Our client, a well-established, customer-focused Automotive Group in the heart of Wellington, is looking for an experienced Service Advisor. You will work for a large Kiwi owned business, with a variety of brands portfolio that offers great career progression and opportunities. The Role As a Service Advisor, you’ll be the face of the after-sales business, being the link between the service department and client, ensuring a high level of customer CSI, upselling additional client requirements with effective communication. You'll coordinate alongside the other advisors in a high-paced service environment, reporting to a very down-to-earth and well-respected Service Manager. Key Responsibilities Accurately assess and document customer facing requirements Provide quotes, timelines, and clear communication on service progress Liaise with technicians and parts department to ensure timely workflow Upsell services and repairs where appropriate Maintain accurate records in our service management system Ensure high levels of customer satisfaction and retention What You’ll Bring Proven experience in an automotive service advisor or customer-facing dealership environment (European experience highly regarded) Excellent communication and customer service skills Strong organizational and time-management abilities Technical understanding of vehicle servicing and aftersales business Computer literacy and comfort with service booking systems A proactive, team-focused attitude with a customer-first mindset What’s on offer: A stable, full-time position in a reputable and professional Dealership Exposure to a wide variety of vehicle brands and group opportunities Supportive team environment with a fun and professional balance Competitive remuneration package with excellent additional earning incentives Ready to Drive Your Career Forward? Click APPLY or contact Pierre Smit on 64 21 191 8350 or pierre.s@stellarrecruitment.co.nz for a confidential discussion
