Your day to day People - Supervision of Food & Beverage attendants ensuring that they maintain Hotel standards. - Maintain current training procedures and operating standards for all duties carried out in the department. - Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments - Communicate well to ensure effective shift handovers Financial - Drive promotions that deliver great dining experiences for guests at a good value - Make sure credit and financial transactions are handled in a secure manner - Strive for constant improvements and takes responsibility for achieving business results and persevere despite obstacles Guest experience - Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs - Respond to guest and staff complaints, enquires and needs and reports to the Manager any problems. - Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests Responsible business - Ensure that colleagues are fully conversant with and maintain Responsible Service of Alcohol practices. - Check on a regular basis that the quality and presentation of food and beverages are to Hotel standard. - Demonstrate a sound awareness of OHS policies and procedures and ensure the dissemination of information to all team members - Champion the identification and reporting of hazards, evaluation or risks, and design and implementation of hazard and control measures. - Demonstrate an interest in and an understanding of issues relevant to your department and hotel and keep your knowledge up to date, including legislative information. What we need from you - Strong - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling - Literate - you'll need a good grasp of reading, writing and basic maths - Flexible - night, weekend and holiday shifts are all part of the job - Compliant - as well as meeting local laws on food handling and serving alcohol, you'll be above the minimum age required and fluent in the local language - Articulate - a great communicator, you'll be warm, welcoming and easy to talk to Pay & Conditions Pay is in line with the Hospitality Industry (General) Award (HIGA), with all entitlements applied in accordance with Fair Work requirements. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
