Company : Brisbane BMW Bodyshop Pty Ltd Part of Sime Motors Australia, SD Autobody specialises in restoring high-end cars to showroom perfection. We are currently seeking an energetic and professional Receptionist to be the face of our fast-paced, premium workshop. The Role: As a Customer Service Officer, you will serve as the first point of contact for our clients assisting with enquiries, coordinating with insurance companies and ensuring a seamless repair experience. If you’re organised, personable, and thrive on exceeding expectations, this is your chance to shine! What you’ll do: Answer incoming calls and respond to client enquiries in a friendly and professional manner. Liaise with insurance companies to facilitate the claims and repair process and obtain necessary approvals. Utilise Insurer systems and iBody software to track repairs and updates. Process invoices and ensure accurate billing for services rendered. Keep clients informed about the status of their vehicle repairs providing timely updates and managing expectations. Assist in resolving client concerns or complaints ensuring a positive customer experience. Maintain accurate records of client interactions and transactions. What we’re looking for: Customer service experience (automotive or insurance a bonus!). Strong communication and multitasking skills. Tech-savvy with an eye for detail. Positive attitude and a passion for great service. What’s in it for you: Work with a globally recognised luxury brand. Exclusive staff perks—discounts on groceries, fuel, electronics & more. Career growth opportunities, health & wellbeing bonus, birthday leave, and study support. To apply, please send your CV & covering letter by following the "Apply Now" link .
