You are passionate about all things data related with a positive attitude We are a high performing team with a passion for innovation and continuous improvement. Together we can deliver an exemplary experience for our stakeholders and the Group Do work that matters Business Bank (BB) offers a wide range of services and solutions to our small to medium enterprise customers and our regional and agribusiness customers. We also take care of our personal and institutional online trading customers. CommSec is Australia’s leading online broker providing equities, international shares, exchange traded funds, research and margin lending services to our retail and sophisticated clients. The CommSec Data and Insights Centre of Excellence (CoE) is a central Data and Analytics function under the PACE model that supports the delivery of Data and Advanced Analytics offerings and services at PACE. The CoE’s mission is to provide trusted data, capabilities and actionable insights in partnership with our stakeholders to drive customer experience, empower decision making and safeguard our data. See yourself in our team We are the Insights and Decision Science Chapter within the CoE and are responsible for CommSec’s Insights and Advanced Analytics functions. We support the strategic decision-making process of the business by way of regular reporting, campaign marketing and remediation analytics. We are also responsible for providing integrated online and offline behavioural insights, building analytics frameworks that help assess and drive customer engagement and building advanced analytics solutions and tools to help CommSec optimise its resources, improve its processes and minimise risk. Key Responsibilities As an Advanced Analytics Manager within the Operations and Service Squad in the Digital and Customer Crew, you will play a key role in enabling the effective management of operational and service-related incidents across CommSec. You will support the delivery of the Operations and Service Analytics backlog, focusing on non-financial incidents, financial crime incidents, regulatory and mandatory obligations, and broader operational risk outcomes. Leveraging your advanced SQL, Python and strong commercial acumen, you will design and deliver advanced analytics solutions that generate actionable insights into incident drivers, control effectiveness, and emerging risk themes. Your work will support financial crime detection and remediation, incident and issue management, regulatory and management reporting, predictive modelling, and the responsible application of agentic AI. You will partner closely with Operations and Risk stakeholders to strengthen the control environment, implement analytics-led risk management solutions, and drive operational efficiency through automation and proactive monitoring. Other responsibilities will include Use CommSec and Group data and systems to complete complex and advanced data analysis that gives the business essential information to help manage risk Perform detailed analysis of CommSec and Group data to provide the business with information to respond to regulatory requests within specific timeframes Complete required project work stream outputs with quality assurance/approval for your area of responsibility or other additional requests for analytics Collaborate with key business partners to understand business needs and help shape the advanced analytics backlog. Upskill the broader CoE in Advanced Analytics and help engineer the foundations for the future of AI, ML and Agentics in CommSec We’re interested in hearing from people who have Please note that we’re interested in hearing from people who might not meet all the following criteria. We’re open to working with the right candidate to fill any skill gaps during your journey at CommBank. At least 5 years of Analytics experience in Financial Services or Customer Experience Demonstrated expertise in delivering advanced analytical solutions within high-complexity environments, including applying sophisticated statistical, predictive, and machine-learning techniques to support business decision-making. Advanced proficiency in SQL and modern data technologies, including Microsoft SQL Server, Teradata, Python and AWS with a proven ability to manipulate, analyse, and model large-scale, complex datasets using efficient and scalable practices. Strong verbal and written communication skills with the ability to develop relationships and influence stakeholders Sound experience across data management, information strategy, and analytics, including data governance, data quality, advanced modelling, and the development of automated analytical workflows. Sound level of proficiency in key capabilities – IT SDLC processes, Agile delivery, written documentation/specification skills If this sounds like you then apply today! At CommBank, we advocate and facilitate a culture of inclusion and respect, celebrating all cultures, abilities, genders, expressions of gender and sexual orientation. Read more about our commitment to inclusion and diversity. If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We support our people with the flexibility to balance where work is done with at least half your time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work for you. We’re committed to being an accessible employer and want to make finding your dream job as easy as possible. If you experience any accessibility issues or if you require additional support please contact HR Direct on 1800 989 696. If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 20/01/2026
