Infrastructure Canberra (iCBR) is responsible for leading and supporting the procurement and delivery of the ACT Government’s infrastructure programs. Our work enhances Canberra’s liveability and supports a vibrant, inclusive, and sustainable city. We plan, procure, and deliver major infrastructure, coordinate whole‑of‑government programs, and provide expert property management services across government. The Community and Government Engagement Team delivers centralised customer service, business development, and lease management functions for a diverse portfolio of government and community venues. This includes iconic and much‑loved spaces such as Yarralumla Woolshed, the Transport Depot, Fitters’ Workshop, and a range of community halls. We are seeking a motivated and customer‑focused Bookings and Operations Coordinator to join our Venues team. This role is essential in ensuring the smooth administration of venue hire arrangements and delivering exceptional service to clients and stakeholders. The successful applicant will thrive in a dynamic environment, demonstrate strong organisational and interpersonal skills, and consistently present a friendly and professional first impression. You will manage a high volume of enquiries, coordinate venue operations, and support the effective promotion of our venues. Working under limited direction, you will manage and respond to a high volume of booking enquiries by phone and email, ensuring clients receive timely, accurate, and professional service. You will conduct onsite inspections across multiple venues, providing clear information and addressing client questions. You will undertake a range of administrative tasks to support venue hire arrangements, including processing booking forms, confirming bookings, and preparing hirer orientation packs. You will ensure correct hire fees are applied and invoices are requested promptly, including the preparation of bond return requests with strong attention to detail. You will coordinate venue operational service programs such as cleaning and waste removal, and you will oversee the promotion and advertising of venues by maintaining social media content, website information, and image galleries. You will also support other venue hire and booking activities as required and provide administrative assistance to management to ensure the smooth operation of the team. We are seeking someone who: Delivers exceptional customer service and communicates with confidence and warmth. Works effectively under pressure and manages competing priorities. Demonstrates strong administrative capability and attention to detail. Builds positive relationships with clients, colleagues, and stakeholders. Shows initiative, sound judgement, and a solutions‑focused mindset. We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply. Eligibility/Other Requirements: C Class Driver’s Licence is essential. Ability to work after hours, on weekends, or public holidays may be required to support venue bookings. Notes: A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months. Opportunities for flexible working options could include hybrid working, being a combination of working from home, designated office based and FlexiSpace working locations across the ACT. How to Apply: Please submit the following. A two‑page written response outlining why you are the best fit for this role and addressing the Professional/Technical Skills and Knowledge, Behavioural Capabilities, and Requirements in the Position Description. A current curriculum vitae. Contact details for two referees. Applications should be submitted via the Apply Now button below. Applicants should note that a Joint Selection Committee (JSC) established in accordance with the collective/enterprise agreement provisions will assess all applications for this position. LI-DNI
