Are you an experienced administrator who thrives in a fast-paced environment and enjoys supporting teams to keep operations running smoothly? We’re seeking a motivated and customer-focused Administration Officer to join our Cairns Windows & Doors team. This is a key role within our branch, acting as the first point of contact for customers and supporting our operations team. You’ll be working alongside dedicated professionals who take pride in delivering high-quality products and outstanding service. About G.James G.James Glass and Aluminium is a leading Australian family-owned company that employs over 1,800 people nationwide. We are recognised for our quality, stability, and a strong commitment to developing our people. The Role As an Administration Officer, you’ll play a key role in keeping our branch running smoothly while being at the heart of our customer experience. This is a dynamic, hands-on role where no two days are the same. Your key responsibilities will include: Being the friendly first point of contact, managing inbound and outbound calls with confidence and professionalism Supporting both new and existing customers by responding to enquiries and providing timely solutions Taking ownership of accounts payable, payroll, banking, and credit control tasks Providing vital administrative support across sales, production, and management teams Building strong knowledge of our products, systems, and internal processes to support the business effectively This is a great opportunity to be part of a collaborative team and make a real impact in a fast-paced environment. The Applicant To be successful in this role, you will: Have excellent phone etiquette and a strong customer service mindset Be adaptable, reliable, and able to build rapport quickly Demonstrate exceptional attention to detail and accuracy Be punctual, organised, and able to meet strict deadlines Have a working knowledge of Microsoft Office 365 Hold a current driver’s licence and have reliable transport The Benefits Competitive salary based on skills and experience. Full-time permanent position with immediate start. Corporate health benefits – 7% off BUPA health cover. Referral program – cash “Refer a Mate” payments. Free on-site parking. Excellent employment conditions with opportunities for career advancement across the G.James Group. Stability with a long-standing Australian business – 109 years in operation. To Apply If you feel you can demonstrate the above qualities, please forward a cover letter and resume which addresses your suitability for the role. Please note: You will be required to undertake a medical assessment including drug and alcohol screening to secure employment within G. James. G.James celebrates 109 years in 2026 For more information, visit www.gjames.com.au G.James is an equal opportunity employer While we value the role of recruitment agencies, we are not accepting candidates through agencies at this time.
