We’re looking for an experienced and motivated Service Manager to lead a busy workshop team based in St George, Queensland. This role is hands-on, people focused and an important part of ensuring the service department runs smoothly and customers receive reliable support. This position would suit someone coming from a similar role, or someone with an agricultural background, workshop experience or strong sales and customer-facing experience. About the Role You’ll oversee the day-to-day running of the workshop, including: Scheduling and coordinating service jobs Leading and supporting technicians and trade assistants Communicating with customers about bookings, updates and completions Approving time sheets, purchase orders, invoices and leave Monitoring workflow, KPIs, budgets and productivity Taking part in an after-hours breakdown roster You'll work closely with internal admin, parts and leadership teams to keep communication clear and operations efficient. Training & Development You’ll also play a role in shaping skill development within the team through: Identifying training needs Supporting apprenticeship pathways Assisting with planning and delivering training programs Warranty & Admin Responsibilities This role also includes oversight of warranty processes, such as: Creating and managing warranty repair orders Coordinating submissions and documentation Ensuring accuracy and meeting deadlines General admin will include keeping customer records updated, assisting with stocktake, and ensuring work vehicles and shared areas are clean and well maintained. Health & Safety You’ll help maintain a safe working environment by: Supporting WHS compliance and documentation Ensuring first aid supplies and safety processes are maintained Encouraging consistent safe work practices Who We’re Looking For You’ll be a great fit if you have: Experience in agricultural machinery, heavy equipment, or a related industry Strong leadership, communication and customer service skills Good time management and organisation The ability to prioritise tasks in a fast-paced environment Experience with CNHi machinery or diagnostic systems would be helpful, but not essential. Requirements Current driver licence Forklift licence or willingness to obtain Ability to travel overnight when required Why Apply This is a great opportunity for someone who enjoys leading a team, improving systems and working closely with customers. You’ll have the chance to contribute to growth and ongoing customer support in the agricultural machinery space. If this sounds like a role that suits your skills and experience, we’d love to hear from you.
