Senior Portfolio Analyst - Telco 6-Month Contract $800 - $950 a day (inclusive) Melbourne CBD (Hybrid) About the Organisation Talenza is partnering with a leading telecommunications organisation delivering complex, regulated portfolios across customer, billing, and revenue-critical domains. With a strong focus on customer outcomes, billing accuracy, credit performance, and risk management, this organisation operates in a highly visible and compliance-driven environment. About the Role As a Senior Portfolio Analyst, you will provide portfolio-level oversight and actionable insights across customer and billing initiatives, with a strong emphasis on compliance, risk, and credit performance. You will analyse delivery, financial, and operational data to support informed decision-making across executive and senior leadership forums. This role works closely with Risk, Sales, Service, Product, Engineering, Marketing, and Customer teams, sitting at the intersection of commercial performance, customer experience, and regulatory obligations. Key Responsibilities Deliver end-to-end portfolio reporting across customer, billing, and credit initiatives Provide actionable insights on portfolio health, compliance, risk exposure, and delivery performance Report on billing and credit key performance indicators including accuracy, leakage, debt, remediation, and customer impact Analyse portfolio exposure across customer outcomes, billing integrity, credit risk, and regulatory obligations Track and report on financial performance including budgets, forecasts, and benefits realisation Support portfolio planning, prioritisation, and investment decision-making Identify cross-initiative dependencies and their impact on customer, revenue, and risk outcomes Partner closely with Risk, Sales, Service, Product, Engineering, Marketing, and Customer teams to align insights and actions Prepare executive-ready dashboards, insights, and SteerCo reporting Maintain data quality and integrity across portfolio tools, KPI dashboards, and reporting packs Key Selection Criteria Proven experience as a Senior Portfolio Analyst / PMO Analyst in large, complex environments Telecommunications experience strongly preferred, particularly across customer, billing, and credit domains Strong understanding of billing, credit performance, compliance, and risk management Demonstrated experience reporting on operational and financial KPIs at portfolio level Advanced reporting and data analysis capability (Excel, Power BI, portfolio tools) Ability to produce clear, concise executive insights and recommendations Strong stakeholder engagement across Risk, Sales, Service, Product, Engineering, Marketing, and Customer teams Benefits $800 -$950 per day inclusive 6-month contract with extension potential High-profile role within a regulated telco environment Melbourne CBD location with hybrid working
