This is a Facilities Manager role with Knight Frank Australia based in Whitsundays, QLD, AU Knight Frank Australia Role Seniority - mid level More about the Facilities Manager role at Knight Frank Australia Job Description Rare opportunity for a facilities manager Work from home (Mackay) or on-site in the Whitsundays while managing three shopping centres and approximately 100 tenants. Structured onboarding and support, including hands‑on training from the Centre Manager, guidance from the Regional Operations Manager. Accelerate your career with capital works experience, opening doors to exciting opportunities in project management and senior operations roles. Who we’re looking for? Relevant trade, property, facilities management or related qualifications are desirable. Sustained hands‑on experience in centre operations within retail or commercial assets, including exposure to core services such as HVAC, electrical, fire and general contractor management. Ability to manage multiple priorities across a regional portfolio and work both autonomously and collaboratively Experience supporting capital works and refurbishment projects, including coordinating contractors, managing timelines, and ensuring minimal disruption to operations ( preferred) The role We’re looking for an experienced Facilities Manager to oversee the day-to-day operations of three retail centres, home to approximately 100 tenants. Be based in either Mackay or the Whitsundays Hub, you’ll take responsibility for managing hard services, maintenance programs, and contractor performance, while also supporting upcoming capital works projects to ensure seamless delivery with minimal disruption. Key Responsibilities Lead day-to-day operations across three retail centres & 100 retailers, ensuring safety, compliance, and high standards of presentation. Manage and respond to tenant requests, issues and queries in a timely, customer‑focused way, building strong relationships with approximately 100 retailers (including three majors) and centre stakeholders and ensuring minimal disruption to trading. Manage maintenance programs including planned preventative maintenance (PPM) and reactive works, overseeing contractors and ensuring timely, quality outcomes. Conduct regular inspections and compliance checks, maintaining accurate documentation and supporting risk management across all centres. Coordinate projects and capital works, assisting with planning, contractor access, and communication to keep initiatives on track. About Knight Frank Knight Frank Australia is part of the world’s largest privately owned property consultancy. We specialise in transactional and advisory services, covering the acquisition, sale, leasing, and management of commercial properties from office buildings and retail spaces to industrial assets. What’s in it for you? Flexible leave options – Enjoy two additional weeks of leave, two wellness days each year and the day off on your birthday! Career growth & recognition – Access to mentorship, leadership programs, and ongoing development & recognition Lifestyle perks – Enjoy discounts and rewards through our employee reward platform, The Vault. Inclusive & community-focused culture – Proud winners of Property Council of Australia Award for Innovation & Excellence Award for Diversity, Equity & Inclusion! Innovative technology & tools – Work with cutting-edge property platforms and tools. Important to know You must have valid Australian working rights to be considered A police check is required for successful candidates. We use AI tools to assist with hiring, but people make the final decisions We are currently NOT accepting candidates via an agency, we have PSA’s in place. We value diversity - Different perspectives make us stronger. We welcome people of all genders, cultures, abilities, and experiences. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Knight Frank Australia team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Leading operations Managing tenant relationships Overseeing maintenance programs Key Strengths Facilities management Project management Customer service Trade qualifications ✅ Compliance management Communication skills A Final Note: This is a role with Knight Frank Australia not with Hatch.
