Monash Ultrasound for Women are leading the future of reproductive health Monash Ultrasound for Women (MUFW) is Melbourne’s premier provider of obstetric and gynaecological diagnostic ultrasound services. Clinics are located at Berwick, Box Hill, Clayton, Cremorne, Mulgrave and Sunshine. MUFW provides a comprehensive tertiary level prenatal diagnostic service and we are committed to maintaining our position as a leader in the field. Monash Ultrasound For Women understands that patients desire both caring service and information about their scans, tests and results. Our genetic counsellors, together with sonologists and sonographers, provide for these needs in a thoughtful and sensitive manner. MUFW is actively involved in research studies and education programs both nationally and internationally. Our clinics are equipped with state-of-the-art GE ultrasound systems. Our expert team are committed to best practice and optimal patient care. Why work with us? At MUFW, we are more than just a workplace — we are a passionate and innovative community dedicated to empowering individuals and making a real difference in the world of fertility. We believe in fostering a culture of continuous growth and development, offering extensive learning and development opportunities to help you advance your career. A role with unique responsibilities The Clinic Coordinator position is a hands-on leadership role, with responsibility for the day-to-day operations of your clinic whilst supporting a multi- discplinary team of receptionists, sonologists, sonographers, phlebotomists and genetic counsellors. You will lead by example working at Reception to ensure a high level of care and service is dedicated to all patients. Under the guidance of the Patient Services Manager, your responsibilities include: Coordinating the activities of both the clinical and administrative support staff, focusing on patient care Resolving day-to-day operational issues and problems, making timely decisions by referencing the SUFW workflow policy as required Training new administration employees Leading and supervising the receptionist/s at the clinic Ensuring the readiness of the facility including stock control Optimising efficient resource use by following booking protocols and monitoring clinic appointments to maximise the appointment schedule Manage patient feedback in accordance with company policy Communicating business objectives to clinical and administrative staff Supporting a high standard and quality of service through collaboration, accountability, and continuous enhancement initiatives Are you the ideal candidate for us? Clinic Coordinators will be sensitive to the needs of patients and will support their patient experience through timely and considered communication. Ideally you will bring the following: A strong customer service orientation Demonstrable track record of leading others with the ability to build rapport across diverse groups Well-developed interpersonal and communication skills The ability to multitask and prioritise Excellent organisational skills with a high attention to detail Demonstrable medical / specialist reception experience A thorough understanding of MBS item numbers and billing Proficient computer skills including Microsoft Office Suite and medical software A willingness to fit in and embrace the Monash IVF Group Principles Valuing each and every one of our employees Leading the evolution of care also means caring for our people. We ensure all employees feel included, supported and valued. Being part of the Monash IVF Group gives you access to many benefits: Your professional growth truly matters to us—we’re dedicated to supporting you with meaningful development opportunities, guidance, and a commitment to your success. You will have access to participate in an Annual Mentor Program, as well as a Learning & Development Framework that supports your professional goals. We deeply care about our employees’ physical and mental well-being, as well as work-life balance, fostering a supportive environment where you feel valued, heard, and empowered to thrive both personally and professionally. Enjoy access to CU Health Employee Assistance program and Fitness Passport gym membership! As a Nationally Accredited RTO, M Group Reproductive Healthcare Institute, you will be empowered with the skills and nationally recognized qualifications to unlock new opportunities and reach your full potential. If you’re ready to join the brave leaders of reproductive care, please follow the link below. Closing Date: Friday 30 January 2026 (unless filled prior) Lara Shmidel - People and Culture Business Partner recruitment@monashivfgroup.com All personal information received by us from you or about you will be stored, used and disclosed by us in accordance with our Privacy of Your Information Policy.
