This is a Client Services Development Manager role with Zimmermann based in Sydney, NSW, AU Zimmermann Role Seniority - mid level More about the Client Services Development Manager role at Zimmermann Job Description As Client Services Development Manager, you will play a key role in shaping and elevating our end-to-end client experience across digital and omnichannel touchpoints. You’ll build meaningful, long-term relationships with our clients, driving loyalty through personalised engagement and thoughtful, client-first strategies that inspire brand advocacy. Working closely with retail teams and cross-functional partners, you’ll champion exceptional, bespoke service standards that reflect our brand values. You’ll also act as the voice of the client - sharing insights, sentiment, and opportunities with business leaders to continuously enhance the experience we deliver. Job Requirements 3-5 years' experience in Client Management or similar Luxury experience in an omnichannel retail is preferred Knowledge of latest trends of Client Services and client expectations Strong proficiency in Excel, PowerPoint, Word with experience in creating presentations Exposure to Zendesk, Inside Chat, Ap21, Lexer CDP, and Magento is an advantage Excellent analytical skills Strong communication skills and an ability to influence internal and external decision makers Demonstrated ability to lead in a fast-paced environment Job Responsibilities Strategic Drive client loyalty and retention through tailored engagement strategies and personalised journeys that build long-term brand connections. Partner across functions to elevate the end-to-end digital and omnichannel client experience, providing insights to inform global initiatives. Oversee luxury gifting programs and special client moments, ensuring alignment with brand values and flawless execution. Operational Monitor service KPIs, client feedback, and QA frameworks to maintain exceptional service standards and drive continuous improvement. Collaborate with retail teams to enhance one-to-one client experiences, supporting proactive outreach and engagement strategies. Champion tools, processes, and systems that increase efficiency while preserving a human, luxurious approach. People Lead team development through role specialisms, training programs, performance management, and mentoring to build high-performing teams. Support hiring, onboarding, and productivity measurement, while fostering a culture of proactive client service and collaboration. Promote a safe and healthy workplace by adhering to WHS policies and leading by example. Job Benefits Work with high-end fashion alongside a passionate team Bespoke development plans and access to strong mentors and industry leaders Ongoing Training & Development opportunities to grow your career within Zimmermann Generous Employee Discount Opportunity to progress your career within an Australian global luxury brand, including international opportunities If you are looking for the next challenge in your career, please share your application with our hiring team. Only short-listed applicants will be contacted. Zimmermann is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications ensuring a strong corporate commitment to diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Zimmermann team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities ❤️ Driving client loyalty Monitoring service standards Leading team development Key Strengths Client Management Analytical Skills ️ Communication Skills Excel, PowerPoint, Word Zendesk and Magento Leadership A Final Note: This is a role with Zimmermann not with Hatch.
