This is a Contact Centre Agent (Part-Time) role with ubank based in Sydney, NSW, AU ubank Role Seniority - junior More about the Contact Centre Agent (Part-Time) role at ubank Interviews to commence in early January 2026. Channels: Voice & Digital (phone, email, live chat, social) Operating Hours (Shifts are rostered within these ranges with flexibility): Mon–Fri: 7:00am – 10:00pm Sat–Sun: 7:00am – 8:00pm About Us Ubank is a multi-award-winning digital bank on a mission to help young Australians thrive financially. When you join Ubank, you become part of our Ucrew - a dynamic team where collaboration and innovation are at the heart of everything we do. Together, we’re reshaping the way the next generation manages money, ensuring every contribution shapes our shared success and future. Your Impact As a Contact Centre Agent (Part Time), you'll deliver exceptional service to customers via phone, email, or messaging. Your role is central to ensuring a seamless customer experience by understanding and resolving queries as they navigate their finances. If you are passionate about helping people, thrive in a team environment, and constantly seek to improve, then Ubank is the place for you! What We’re Looking For A customer-first mindset and strong communication skills (verbal and written). Attention to detail with a focus on getting it right the first time. A collaborative spirit, enjoying teamwork and supporting others. Time management skills and the ability to work effectively in a fast-paced environment. Commitment to embodying Ubank’s core values in all interactions. Key Responsibilities Deliver quality service that meets compliance standards, adhering to banking regulations and company policies. Balance exceptional customer satisfaction with productivity goals. Collaborate with peers and your Team Leader to identify ways to enhance your role and improve the customer experience. Resolve customer complaints promptly and effectively. Demonstrate professionalism and integrity in all customer and colleague interactions. Your Experience Proven experience in a customer service environment. Demonstrated ability to work collaboratively within a team. A growth mindset and eagerness to learn. 1-2 years of customer service experience preferred. High school diploma required, with a Bachelor’s degree in a related field preferred. Great grasp of tech in the workplace Ideally with experience supporting customers in Voice & Digital (phone, email, live chat messaging, social) Why Ubank? Innovation with impact: From meaningful work to amazing benefits, we equip you with the tools and support to drive real change - so your ideas don’t just stay ideas, they become impact. Collaborative, supportive & fun: We believe innovation is a team sport. It comes from a special kind of culture that’s highly collaborative and gives people the support they need to thrive. Build something great: Ubank is where ambition meets opportunity. We don’t just talk about change - we give you the tools, trust, and support to make it happen. Freedom to be yourself: We celebrate individuality and give you the flexibility to work in ways that suit your style. Our hybrid working model lets you balance connection and autonomy. Accelerate your Career: With clear paths for career development, your potential won’t just be recognised, it’ll be accelerated. We acknowledge the Traditional Custodians of our local area. This Sydney-based part time role requires Australian or New Zealand citizenship or permanent residency. We welcome applicants of all backgrounds, and our Talent team are excited to connect with you. Apply now with your CV and explore this exciting opportunity! Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the ubank team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Delivering quality service ⚖️ Balancing customer satisfaction and productivity Collaborating with peers Key Strengths Customer-first mindset ️ Strong communication skills Attention to detail Team collaboration ⏰ Time management Tech-savvy A Final Note: This is a role with ubank not with Hatch.
