This is a CTP Case Manager role with EML Group based in Sydney, NSW, AU EML Group Role Seniority - mid level More about the CTP Case Manager role at EML Group EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey . We continue to experience ongoing growth and now have over 4,000 dedicated employees . We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML. THE OPPORTUNITY As part of our diverse team based in Sydney , you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose. Join us as a Case Manager and make a real impact in the CTP Insurance space! Bring your Allied Health or customer service experience and thrive in a supportive, vibrant environment. As part of the CTP team, you will be part of the wider CTP business unit that includes teams in South Australia and Victoria jurisdictions. You will manage a portfolio of claims and communicate with claimants and their healthcare providers. Your primary goal will be to deliver excellent customer service and assist injured claimants in their recovery and return to work. We provide full training, so no previous experience in case management is required. This will be a permanent, full time position based in our vibrant Sydney office. You will also have the option to work from home for up to 3 days per week once you complete training. Applications are welcome now and will be reviewed following the holidays on 5 January 2026, so don’t hesitate to apply! YOUR RESPONSIBILITIES Managing a portfolio of CTP claims Proactively manage rehabilitation providers and approval of rehabilitation plans/wellness plans in accordance with guidelines Conduct health promotion activities to enhance the customers’ wellbeing and empower them to participate in their own treatment and recovery. Collaborating with stakeholders to deliver personalised claims management strategies that support the achievement of high-quality outcomes Working in accordance with relevant legislative and regulatory requirements and internal policies and procedures Providing a service experience that is tailored, effective and client focused. ABOUT YOU Demonstrated experience in claims management OR Strong Customer Service Skills OR Allied Health experience. Personal injury experience in alternative schemes is also highly desirable An empathetic, resilient, and motivational approach to provide customer centric support. A driven professional with highly developed written and verbal communication skills, outstanding organizational and coordination skills. Positive attitude and a willingness to learn. Sound analytical, problem solving and decision-making skills. Strong stakeholder engagement and management. Be outcome/results focused WHAT WE OFFER We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty. EML provides career opportunities and great employee benefits, including: A diverse and collaborative team culture like no other Flexibility to work from home to support work/life balance A corporate wellbeing program with discounted health insurance and gym membership Generous discounts from over 350 retailers through our RewardsHub program Comprehensive learning and development opportunities to help you reach your full potential Access to support and counselling services with work or personal matters, through our Employee Assistance Program Companywide events to stay connected and celebrate success Entitlement to annual company incentive scheme salary reviews Up to 16 weeks paid parental leave, plus super We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the EML Group team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Managing claims portfolio ️ Coordinating rehabilitation plans Conducting health promotion activities Key Strengths Claims management experience ️ Communication skills Empathy and resilience Personal injury experience Analytical skills Stakeholder engagement A Final Note: This is a role with EML Group not with Hatch.
