Assistant Vice President, Client Service, Global Treasury & Merchant Operations, Sydney, Australia Sydney, Australia To proceed with your application, you must be at least 18 years of age. Acknowledge Refer a friend To proceed with your application, you must be at least 18 years of age. Acknowledge (https://ghr.wd1.myworkdayjobs.com/lateral-apac/job/Sydney/Assistant-Vice-PresidentClient-ServiceGlobal-TreasuryMerchant-OperationsSydneyAustralia\_25049117) Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! About the Business Global Treasury & Marchant Operations (GTMO) delivers integrated operations solutions across Global Corporate Banking and Global Payment Solutions, and is active in all regions, enabling seamless execution for our clients worldwide. We are the backbone of the enterprise, driving efficiency, innovation, and client success through world-class operational excellence. About the Team Australia Client Services is a critical partner to our Corporate Banking and Global Payments Solutions (GPS) business, ensuring that our clients experience exceptional service every day. We manage the end-to-end client journey-from onboarding and documentation to transactional support and strategic advisory-making sure every interaction adds value and strengthens relationships. What you can expect: Within the Treasury / Cash Management business of the bank, you will independently consult and act as a liaison with Global Payment Solutions, Corporate Banking and other partners and clients to ensure client requirements are met whilst effectively managing risk and adhering to Compliance and Controls requirements. You will be responsible for the expedited resolution of escalated client requests, leveraging resources across other functional areas to ensure an integrated approach to enhanced relationship management and exceed client expectations. You will have the opportunity to participate in account planning or project management to position and deliver the full range of client service channels as part of the overall client relationship. To be successful you will need to gain a deep understanding of the end-to-end process and grow into using professional judgment in determining appropriate resolution of client needs. To be successful in the role, you will need to be client focused, with the ability build and sustain relationships, transcend silos to achieve swift adoption, communicate in a concise and candid manner, and to exceed client expectations through proactive engagement, tailored solutions, and a seamless experience. You will also need to keep up to date and stay informed on new product and compliance processes and requirements. This role has a clear career path for senior and / or team leader opportunities and to be successful you will need to demonstrate that potential. Role Overview As a Client Services Advisor, you will: Support a portfolio of high-revenue clients using treasury products and services. Act as the primary contact for the sales team and clients, ensuring an exceptional end-to-end experience. Proactively engage clients to strengthen relationships and identify opportunities for improvement. Exceed client expectations by anticipating needs, resolving issues swiftly, and delivering solutions that go beyond standard procedures. Key Responsibilities Own the client experience : Manage day-to-day servicing inquiries, provide advisory support, and ensure timely resolution of issues. Proactive engagement : Conduct portfolio reviews, analyze scorecards, monitor billing and fraud prevention, and identify optimization opportunities. Problem-solving leadership : Resolve complex escalations by collaborating across multiple business lines. Promote innovation: Encourage self-service adoption and share best practices with clients. Strategic involvement: Participate in client planning, RFP processes, and internal/external meetings to position our full suite of services. Team collaboration: Provide backup support and contribute to local/regional projects. Skills & Experience 3 years client service experience (preferably in banking, payments, or treasury solutions). Strong interpersonal and problem-solving skills; ability to build trust and influence outcomes. Excellent communication skills-written, verbal, and presentation. Proficiency in MS Office; knowledge of treasury/cash management systems is a plus. Ability to thrive under pressure, manage multiple priorities, and meet deadlines. Highly organized, detail-oriented, and committed to personal ownership. Professional presence for client-facing interactions. Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. View your "Know your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) " poster. View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
