Expression of Interest - Senior Advisor, Privacy Role Type: Full time, Temporary for approx. 5 months (end of Jan/early Feb-30 June 2026) Salary: SNSW Grade 9/10 – $130,705 - $157,430, plus employer's contribution to superannuation and annual leave loading Location: Sydney, Gosford, Newcastle (other locations may be considered). Hybrid working. The application portal will be unavailable from 24/12/25 to 25/12/25 due to system maintenance. Applications during this period will not be received. If you would like to apply for this opportunity, please apply prior to midnight 23/12/25 or from 26/12/25 until the closing date. This role sits within the Enterprise Risk and Enablement Division in the Service NSW privacy team About the team You will be part of a team of motivated privacy professionals that supports Service NSW to understand their privacy obligations. Senior Privacy Advisors are responsible for delivering privacy advisory output across assigned Service NSW products and projects, with support from the Privacy Managers. The privacy team engages and works with all parts of Service NSW, our partner agencies and across the multiple channels that our customers use. We help the Service NSW understand their obligations when dealing with personal information. We develop a range of material and frameworks that guides how privacy operates in Service NSW, and how we protect the information we handle. About the role On a day-to-day basis you will be part of a team of motivated privacy professionals that supports Service NSW to understand their privacy obligations. This includes engaging and working with all parts of Service NSW and the multiple channels that our customers use. This role will support the enhancement of privacy frameworks, tools, templates, and processes to achieve improved outcomes. You will contribute to driving strategic priorities and transformation across the agency to improve privacy and risk awareness, capability, and cultural uplift. Senior Privacy Advisors are subject matter experts for assigned specialisations within SNSW’s privacy program of work, ensuring work is delivered to high standards that meet organisational and government requirements. Responsibilities The role takes primary responsibility for delivering privacy advisory output across assigned SNSW products and projects, with limited support from Manager and assistance, where relevant, from Privacy Advisors. This may include to: Lead Privacy Impact Assessments for new products or projects Lead and conduct Privacy Internal Reviews Provide privacy advisory services to inform decision making and mitigate privacy risks, including reviewing service agreements and collection notices Build and maintain strong relationships with other teams and areas Influence and negotiate for privacy outcomes amongst other competing priorities Maintain a focus on finding ways to solve problems – by finding a balance between preserving and ensuring privacy outcomes, and achieving customer and business outcomes Represent and promote SNSW’s position on privacy risk and appropriate privacy practice to internal and external stakeholders to minimise risks, meet legislative requirements Identify and implement opportunities to harmonise privacy requirements with SNSW processes Lead broader training and awareness activities, with support from Privacy Advisors Support the Privacy Manager and the Director to meet reporting requirements and briefing the SNSW Executive Provide advisory support and coaching to privacy advisors and coordinators. About you You are a highly motivated, flexible person who is passionate about customer service and driven to make a difference in your workplace. You will be expected to take a “fresh eyes” approach to your role, bringing a commitment to the principles of good governance, along with the creativity and open-mindedness to embed these principles in ways that supports Service NSW. To be successful in this role you will have A working understanding of applying privacy principles or privacy law to projects and programs of work. Privacy subject matter expertise experience will be considered an advantage, with relevant experience in a similar role / industry or transferable skills also considered. This may include experience in a policy, legal, information governance, risk or other regulatory environment A positive ‘can do’ attitude and ability to work in a very agile, fast-paced, and collaborative environment Ability to communicate clearly, effectively and in plain English (verbal and visual) Ability to engage and influence diverse internal and external stakeholders at all levels Ability to thoughtfully question other business units to gather the information you need, and analyse that information to provide insights and recommendations that inform decision making and outcomes A strategic understanding of legal, technological and international developments in privacy Tertiary qualifications within a relevant discipline such as law, governance, policy, or risk (this will be an advantage but not mandatory) To apply To apply for this opportunity, please provide a copy of your CV (no more than 5 pages) and a cover letter (no more than 2 pages) highlighting how you meet the above criteria. Salary Grade 9/10, with the base salary for this role starting at $130,705 base plus superannuation Click Here to access the Role Description . For enquiries relating to recruitment please contact Tiffany Martin via tiffany.martin@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Thursday 15 January 2026 at 9:59am Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here . We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact tiffany.martin@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process
