Certis Australia is a leading provider of integrated security solutions, committed to creating safer environments for businesses and communities nationwide. With a team of over 3,000 highly trained professionals and state-of-the-art technology, we deliver innovative services to ensure the protection of people, property and critical infrastructure. Every uniform, badge and role represents more than daily duties – it represents impact. From safeguarding lives to creating welcoming experiences, our people go beyond what meets the eye to make communities safer, businesses stronger and everyday moments better. Here, your career isn’t just a job – it’s a purpose. As a Workforce Planner , you’ll play a pivotal role in ensuring Certis delivers safe, efficient, and compliant security services. Your expertise in roster building, cost control, and operational coordination will directly support our frontline teams and clients. You’ll collaborate with stakeholders across the business to maintain service continuity, optimise workforce capacity, and uphold our commitment to operational excellence. This is a role where your attention to detail and proactive approach drive the success of our people and the satisfaction of our customers. We are currently recruiting for: 9 month maternity cover contract - possibility of extension Key Responsibilities: Roster Build & Publication: Build, cost, and publish forward rosters in line with planning horizons, Award notice periods, and operational needs. Ensure all shifts comply with Enterprise Agreements, Awards, licensing, and credential requirements. Operational Coordination & Shift Management: Collaborate with Site Managers, Client Services Managers, and the National Operations Centre to meet daily and weekly coverage needs. Leave & Workforce Capacity Management: Proactively manage leave plans and workforce availability to maintain service levels. Maintain accurate data in the Workforce Management system, including cross-skilling and competencies. Cost Control & Data Integrity: Identify and reduce unrecovered costs, including overtime and unbillable codes. Ensure clean, accurate data for payroll and billing, delivering reconciled “ready-to-pay” rosters. Stakeholder Engagement: Build strong relationships with operational leaders and respond to customer requests with professionalism and timely communication. Qualifications: Mandatory: ✔ Certificate in Business Administration ✔ Experienced in fast paced high volume working environments ✔ Excellent communication and stakeholder engagement skills ✔ Professional presentation and strong understanding of compliance protocols Desirable: ✔ Certificate in Business, Scheduling or related discipline ✔ Experience in airport, security, or 24/7 operational environments ✔ Knowledge of the Security Services Industry Award 2010 Benefits & Culture: What We Offer: A discount program where employees, and their family members, can save at over 400 retailers Australia wide. A well-being program that provides advice about mental, physical, and financial well-being. Comprehensive Recognition & Reward Program celebrating our Certis Values; Professionalism; Integrity; Customer Focus; Teamwork; Courage; Care and Safety & Purpose; Safer; Smarter; Better. Annual Employee Engagement Survey to ensure the voice of our employees & employment engagement is prioritised. Annual Certis Employee Pinnacle Awards to celebrate excellence. An Employee Assistance Program (EAP) that is available to employees and their families. Cultural diversity is valued and supported. Certis Security Australia Master License Sydney Night Patrol & Inquiry Co Pty Ltd • NSW 400674602 • ACT 17501220 • QLD 41315 • WA SA48240 • NT 345 • SA ISL 178143 • TAS 3020 Certis Security Australia Pty Ltd • NSW 405149073 • ACT 17501742 • QLD 3158254 • WA SA 72311 • SA ISL 235794 • VIC Z05 798 61S • VIC Z05 798 40S • NT 1093 • TAS 458596293 Video
