This is a Senior Product Designer - HomeRun role with Woolworths Group based in Darlinghurst, NSW, AU Woolworths Group Role Seniority - senior More about the Senior Product Designer - HomeRun role at Woolworths Group Senior Product Designer - HomeRun Create service experience solutions for end to end business ecosystems Play a leading role in designing the future for our Operations Teams Permanent role based in Surry Hills, with remote working flexibility We are Woolworths Group We are Woolworths Group 200,000 bright minds, passionate hearts and unique perspectives connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’ It’s that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. If you’re excited to turn today’s blue sky thinking into a better tomorrow for future generations, you’ll find yourself supported and enriched in a dynamic, inclusive and empowering workplace that reflects the diverse communities we serve. With a culture of genuine care, a flexible approach to work and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless. What you'll do As a Senior Product Designer - HomeRun (Service Design), your role is to understand systems and processes to identify improvement opportunities to create outstanding Operational Team Member experiences that ultimately benefit customers. You will be responsible for innovative and informative system organisation documentation, service blueprints, process mapping, detailed customer journeys, as well as eliciting customer insights, usability studies and validating design hypotheses in a Lean UX and Agile environment. You will use your knowledge and insights to inform design decisions and identify both tactical and strategic opportunities that will drive value to our business. Within HomeRun, we aspire to create Australia’s leading Last Mile Business, powering the eCommerce growth of all Woolworths Group brands through an exceptional last mile customer experience at competitive economics. Key responsibilities include: Strategic Design & Customer Focus: Address customer needs, balancing them with commercial, technological, and operational constraints across the Woolworths ecosystem to deliver positive business outcomes. Service & Information Structuring: Create and maintain key structural design artifacts, including Information Architectures, detailed structured sitemaps, and comprehensive service blueprints to model multi-scenario experiences and define service visions. Customer Experience Mapping: Develop immersive and cohesive customer journey maps to clearly identify pain points, behaviours, and tactical/strategic opportunities, acting as a guardian for the all-rounded user experience. Technical Application & Reporting: Articulate service ecosystem requirements, design for complex cross-platform services, and report on final outputs in a digestible format (priorities, impacts) for traceability. Leadership & Enablement: Facilitate collaborative design sessions and workshops, and champion the craft by mentoring and coaching designers and service teams to drive consistency and governance in ways of working. What you'll bring To be successful in this role, you need to demonstrate: Service Design and Delivery: Proven ability to deliver service design solutions within a multi-disciplinary team, translating design vision to tangible outcomes. Expertise in Human-Centred Design (HCD) and Strategy: Deep knowledge of Customer Experience/HCD principles, providing strategic overview and input into business and strategy design solutions. Project Execution and Collaboration: Experience with Agile ways of working, project management, and effective stakeholder management. Professional Experience: Minimum of 6 years of experience in design delivery solutions and 6 years in relevant industry roles (e.g., service, business design, design strategy, consulting). Educational Background: Relevant degree with 4 years of consulting/commercial work applying HCD principles in a corporate environment to create positive customer experience solutions. Industry Context: Fulfilment, Logistics, Aviation or similar operationally complex industry experience is desirable. What you'll experience A commitment to flexibility through a hybrid working model which combines time spent at a support office or hub and time working from home, supporting both in-person connection and balancing the flexibility that remote working provides for our teams. High-impact role supporting our teams who enrich our communities. A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network. A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app. A progressive and competitive leave policy that gives you more space for what matters to you. Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work. Everyone belongs at Woolworths Group Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential. We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process. See how we’re creating better experiences together, for a better tomorrow Discover more opportunities with Woolworths Group Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Woolworths Group team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities ✨ Creating service experience solutions Leading design initiatives Facilitating collaborative design sessions Key Strengths ️ Service Design and Delivery Expertise in Human-Centred Design Project Execution and Collaboration Industry Context Educational Background Technical Application & Reporting A Final Note: This is a role with Woolworths Group not with Hatch.
