Join Our Team and Make a Difference! We are seeking a full time, Quality and Improvement Advisor to provide team coverage for a fixed term period, contributing to key improvement projects within CHL’s Quality and Improvement Framework. This pivotal role that will help achieve quality outcomes across the broader organisation. About Us Community Housing Limited (CHL) is a leading not-for-profit organisation dedicated to making a positive impact in the housing sector. We are committed to addressing housing issues and supporting vulnerable populations by offering affordable and sustainable housing solutions to individuals and families in need. About the Role As the Quality and Improvement Advisor, you will play a key role in strengthening organisational performance and service delivery by supporting the implementation and ongoing maturity of CHL’s Quality and Improvement Framework. Working collaboratively across the organisation, you will analyse current processes, identify opportunities for improvement, and lead quality and process improvement initiatives that deliver measurable outcomes. You will facilitate workshops, contribute to continuous improvement projects, support compliance activities, and help embed best-practice quality standards, including ISO 9001:2015. This is a hands-on, influential role suited to someone who enjoys working with diverse stakeholders, balancing analytical thinking with practical implementation, and contributing to meaningful outcomes aligned with CHL’s vision of a world without housing poverty. Key Responsibilities: Partner with business units to analyse processes, capture requirements, and identify improvement opportunities Facilitate workshops to identify root causes, problem-solve and co-design solutions Lead and support quality and process improvement projects across the organisation Support the implementation, monitoring and review of the Quality and Improvement Framework Provide training and guidance to promote organisation-wide understanding and adherence Support quality management activities related to complaints, feedback and appeals Research legislation, housing regulations, ISO standards and best practice to identify gaps and recommend improvements Administer document and process updates within SharePoint and the Document Management System Ensure all activities align with CHL’s strategic direction, values and WHS requirements About You You are a proactive and collaborative quality professional who brings a strong improvement mindset and a genuine commitment to social impact. You are confident engaging with stakeholders at all levels, can translate complex requirements into practical improvements, and thrive in environments focused on continuous improvement. You Will Have 3–5 years’ experience in a quality, improvement, compliance or advisory role, and/or a relevant degree Experience in quality frameworks, process improvement, policy and document management Knowledge of quality standards such as ISO 9001:2015 Strong project coordination and delivery skills High-level proficiency in Microsoft Office and Visio Well-developed facilitation, communication and stakeholder engagement skills An understanding of, or strong interest in, the community and/or public housing sector Alignment with CHL’s values and commitment to safe, stable and suitable housing for all Most importantly, you are committed to improving organisational practice and enhancing outcomes for people accessing housing and support services. Please note that a satisfactory police check is required for all staff and those with client related responsibilities are required to provide a NDIS and Working with Children Check (WWCC) Why Join Us? At CHL, we’re more than just a workplace, we’re a community dedicated to creating safe, supportive, and inclusive environments for our staff and the people we serve. You’ll be part of a passionate, mission-driven team where your contribution makes a real difference every day. Ready to bring your energy and expertise to our team? Click the link to apply now — let’s make a difference together. In addition, we care about our people and that’s why we offer: Flexible work options to support your work-life balance. One day off a year as a ‘You Day’ to celebrate you Salary packaging and novated leasing to maximise your take-home pay. Learning and development programs to help you grow in your career. Wellbeing initiatives including EAP, and access to health programs. A values-driven culture where you’ll be supported, recognised, and empowered to make an impact. Click here for Position Description
