This is a Dispute Resolution Officer for IfNSW role with EML Group based in Sydney, NSW, AU EML Group Role Seniority - mid level More about the Dispute Resolution Officer for IfNSW role at EML Group EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey . We continue to experience ongoing growth and now have over 4,000 dedicated employees . We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML. THE OPPORTUNITY As part of our diverse team based in Sydney , you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose. The purpose of this role is to participate in and represent EML at the Personal Injury Commission (PIC), to proactively assist in the resolution of claims and ensure positive outcomes are maximised under direct of the IfNSW Legal Team’s Lawyers and Legal Specialists. As a DRO you will provide technical and litigation support to the claims operation teams under the direct of the Legal Team. You will liaise with internal stakeholders to collect relevant information in order to accurately assess liability and entitlement. The DRO will attend online PIC teleconferences and hearings, physical in-person hearings and Work Injury Damages mediations where required to represent EML and the interest of our agency clients. This will be a full-time, 12 month secondment position based in the Sydney office. YOUR RESPONSIBILITIES Progress disputes by preparing matters for PIC events, ensuring issues, evidence and positions are clearly set out ahead of hearings. Attendance at the PIC, both online attendance and in person, to provide instructions to Legal Service Providers in litigated matters. Manage the DRO function day to day, keeping matters moving and maintaining a customer-focused approach to dispute resolution. Gather, assess and organise evidence by working closely with Legal Service Providers, agency clients and claims teams. Coordinate key tasks with the Legal Team, including authorisations, reporting requirements, panel liaison and claims reviews. Maintain an up-to-date register of active disputes, prioritise required actions and complete all follow ups within set timeframes. Support and guide Case Managers through dispute preparation, and keep all stakeholders informed of outcomes and next steps. Monitor case law and scheme developments, report on trends and escalate Significant Legal Matters when required. Contribute to continuous improvement and assist the broader Legal Team with additional legal work where capacity allows. ABOUT YOU At least 3 years’ experience in NSW workers compensation/personal injury claims management or personal injury law in NSW Extensive experience with NSW workers compensation dispute and litigation processes Strong analytical and problem-solving skills, with the ability to understand and work with technical subject matter. Strong technical understanding of the Workers Compensation Act (NSW) 1987, both pre and post 2012 amendments, Extensive knowledge and the Workplace Injury Management Act (NSW) 1998 and associated Regulations, the Personal Injury Commission Rules 2021 and SIR Guidelines & SOPs. WHAT WE OFFER We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty. EML provides career opportunities and great employee benefits, including: A diverse and collaborative team culture like no other Flexibility to work from home to support work/life balance A corporate wellbeing program with discounted health insurance and gym membership Generous discounts from over 350 retailers through our RewardsHub program Comprehensive learning and development opportunities to help you reach your full potential Access to support and counselling services with work or personal matters, through our Employee Assistance Program Companywide events to stay connected and celebrate success Entitlement to annual company incentive scheme salary reviews Up to 16 weeks paid parental leave, plus super We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the EML Group team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Preparing matters for PIC events Attending PIC events Managing the DRO function Key Strengths ⚖️ Workers Compensation experience Analytical skills Technical understanding of legislation ⚖️ Litigation processes Knowledge of regulations Communication skills Why EML Group is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with EML Group not with Hatch.
