This is a Client Services Coordinator role with Chubb based in Sydney, NSW, AU Chubb Role Seniority - junior More about the Client Services Coordinator role at Chubb Job Description Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com. Chubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs, differences, disabilities and working arrangements. Please let us know if you require any adjustments to the recruitment process so we can support you to present your best self. Are you passionate about delivering outstanding customer service? Chubb is seeking a Client Service Coordinator to be the primary contact for brokers and high net worth clients, managing insurance appraisal bookings and related inquiries. In this dynamic role, you’ll coordinate appointments, communicate proactively, and ensure a seamless client experience. Key Responsibilities Respond promptly and professionally to client and broker inquiries via phone and email Schedule, confirm, and manage insurance appraisal appointments Maintain accurate records in CRM/database systems Communicate empathetically to understand client needs and deliver solutions Coordinate with internal teams to resolve issues and ensure efficient service Handle appointment changes, cancellations, and rescheduling requests Prepare and send professional correspondence Strive for first contact resolution and manage workflow within SLAs De-escalate challenging situations with professionalism and patience Qualifications Skills & Experience: Excellent verbal and written communication skills Strong organizational and time management abilities Proficiency with scheduling tools and office software e.g Outlook, Google, Calander, CRM systems, MS Database Customer service experience Ability to multitask and adapt to changing priorities Demonstrate the ability to remain calm and professional when dealing with challenging interactions Strong conflict resolution and problem-solving skills Strong Computer literacy and ability to learn new systems Exceptional attention to detail and accuracy in a fast-paced environment Ready to help us set the standard for exceptional client service? Apply now to join our team and grow your career with Chubb! We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally. We also offer a flexible working approach via our “My One Thing” initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enrol into the Chubb Limited discounted stock purchasing scheme. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Chubb team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Responding to client and broker inquiries Scheduling and managing appointments ❤️ Communicating empathetically Key Strengths ️ Excellent verbal and written communication skills Strong organizational and time management abilities Customer service experience Proficiency with scheduling tools and office software ️ Strong conflict resolution and problem-solving skills Exceptional attention to detail and accuracy Why Chubb is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with Chubb not with Hatch.
