This is a Customer Service Specialist - Including Weekend Hours role with Constantinople based in Sydney, NSW, AU Constantinople Role Seniority - junior More about the Customer Service Specialist - Including Weekend Hours role at Constantinople Constantinople is the first of its kind: an all-in-one software and operational platform for banks. We provide our banking clients with a cloud-native infrastructure to host and manage their customers. We offer a comprehensive suite of banking products, together with all operational services needed to run a bank efficiently. Constantinople’s state-of-the-art platform eliminates the need for expensive infrastructure, and replaces manual operational and compliance processes with automation at scale. By removing the operational complexity of banking, Constantinople enables its clients to focus on its customers and the business of banking. The Role At Constantinople we see our Customer and Product Operations group as a critical component of the overall banking proposition. We are building a highly integrated end to end banking experience that automates customer touch points. In this role you will be involved in high value operational tasks and real time digital chat interactions, where you will aim to action, resolve or escalate enquiries within SLAs. What You’ll Do Help operate our customer enquiry platform to resolve and triage customer requests Manage email, digital chat and phone-based customer interactions Deep dive into complex issues to find the best solution for our customers Maintain multiple customer interactions while actively working to resolve cases Efficiently progress payment related disputes, recalls, chargebacks and indemnities Work closely with Product and Software Engineers to improve automation and the use of AI on the platform Who You Are Experience of frontline customer support Strong verbal and written communications A multitasker and problem solver, who takes responsibility of issues until they’re resolved A builder’s mindset who is continually looking to improve upon the status quo Application process: If this sounds like the kind of opportunity you've been looking for, select the 'Apply Now' button below to submit your cover letter and resume. Use your cover letter to introduce us to you; we want to know who you are, what you've worked on and why you think you'd be a great addition to the Constantinople team. Inclusion To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Constantinople team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Operating customer enquiry platform Managing customer interactions Resolving complex issues Key Strengths Frontline customer support experience ✍️ Strong communication skills Multitasking and problem-solving Builder's mindset Experience with AI A Final Note: This is a role with Constantinople not with Hatch.
