This is a Product Specialist - CPP role with Woolworths Group based in Darlinghurst, NSW, AU Woolworths Group Role Seniority - mid level More about the Product Specialist - CPP role at Woolworths Group Product Specialist - CPP Permanent full-time opportunity Build your career in retail media with Cartology Hybrid working arrangements (Surry Hills - 3days in office, 2 WFH) We are Cartology Cartology is one of Australia’s leading retail media businesses, powered by the Woolworths Group. We provide targeted omnichannel marketing solutions and comprehensive closed loop reporting to help brands grow. With Cartology, brands can drive real customer impact across the shopper journey. Cartology is truly pioneering the future of Retail Media, creating, shaping and leading this new industry that connects brands to customers in new and exciting ways. Be nothing but yourself in a culture that is inclusive and innovative. Work as part of an ambitious, smart and passionate team and belong to something meaningful as part of the Woolworths Group. What you’ll do As a member of the Cartology Product team, you will be responsible for engaging and supporting Cartology clients and their use of Cartology’s sponsored search solution, Cartology Promoted Products (CPP). You are customer and client success focused and will play a vital role in supporting new client acquisition across suppliers, platform onboarding and use of CPP, enabling clients to increase their product visibility and sales velocity on Big W. Utilising your product expertise, you will partner with clients to assist them with their onboarding to the Topsort self serve platform, understanding their eCommerce strategy and their objectives for paid search media. You will provide optimal guidance and service to clients onboarding to the platform through your knowledge of the product, delivering CPP insights and recommendations that maximise performance and return on investment. Our ideal candidate is customer-centric focused and thrives on partnering with clients to connect brands with potential customers. You are passionate about digital and eCommerce, and understand the power of search and the role it plays in the online customer journey and customer activation. Responsibilities will include, but are not limited to: Drive Cartology Promoted Products (CPP) client acquisition by developing effective engagement plans and supporting the full onboarding journey to ensure initial campaign success. Deliver month-on-month revenue growth by developing a strong understanding of clients' products and objectives, then growing their CPP media spend and identifying expansion opportunities. Develop campaign strategies, provide data-driven recommendations and insights, and lead performance reviews and presentations for new and strategic clients. Manage all day-to-day operational issues and communication (inbound and outbound) with new clients via phone, email, and meetings, using strong communication and negotiation skills. Collaborate cross-functionally with the Product, Cartology, and BIG W teams to ensure positive client experiences, while maintaining continuous training on product updates and industry changes. What you’ll bring We are looking for an experienced sales professional, with a pro-active approach and a customer-first mentality. Substantial experience in paid search marketing or strategy, specifically within the online marketplace or e-commerce paid search client and seller account management space. Proven experience in client acquisition and onboarding onto a self-serve paid search platform. Strong written and verbal communication skills, including professional telephone and virtual conference etiquette. Ability to work proactively and independently, showing a pioneering spirit and consistently following through on commitments to achieve desired results. Confidence and articulation in delivering client presentations and recommendations, coupled with the ability to provide exceptional client engagement services in a fast-paced environment. What you’ll experience A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network. Access to Sonder. Sonder provides free confidential 24/7 personalised financial, medical safety, psychological or physical support for team members and their families. A progressive and competitive leave policy that gives you more space for what matters to you. Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work. Opportunity to Salary Sacrifice, enabling team members to purchase selected eligible items or services from pre-tax salary. Can be used for novated leases, superannuation contributions, Qantas Club membership, computing devices etc. Endless possibilities with Woolworths Group We’re a proud part of the Woolworths Group – 200,000 bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’ Here you’ll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless. Everyone belongs at Woolworths Group Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential. We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Woolworths Group team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Driving client acquisition Delivering revenue growth Developing campaign strategies Key Strengths Paid search marketing Client acquisition ️ Communication skills Proactive approach Presentation skills E-commerce strategy A Final Note: This is a role with Woolworths Group not with Hatch.
