This is a Human Resource Services Officer - North Queensland, HR Operations role with Queensland Department of Education based in Townsville City, QLD, AU Queensland Department of Education Role Seniority - mid level More about the Human Resource Services Officer - North Queensland, HR Operations role at Queensland Department of Education Make a meaningful impact in schools as part of a professional HR team providing confidential, hands-on support to principals, teachers, and school staff. As the Human Resource Services Officer, you will deliver high-quality, confidential human resource and administrative support within the North Queensland Human Resources Team. In this role, you’ll work closely with senior leaders, support day-to-day HR operations, and ensure accurate, timely information is available to guide effective decision-making. This position is ideal for someone who enjoys balancing administrative precision with people-focused service. You’ll manage reports, maintain HR systems, provide policy advice, and help keep daily operations running smoothly. Apply now to join a collaborative, supportive team committed to helping schools thrive and fostering a positive, inclusive workplace culture. About The Department Working for the Queensland Department of Education means joining an organisation that values its people and promotes leadership and innovation. Be part of an environment that respects professionalism and diversity, offers training and development opportunities and embraces flexible careers and work-life balance. Find out more about working with us . The Perfect Fit As the Human Resource Services Officer, you will deliver high-quality, confidential human resource and administrative support within the North Queensland Human Resources Team. In this role, you will work closely with senior leaders, support day-to-day HR operations, and ensure accurate, timely information is available to guide effective decision-making. We are seeking an individual with experience in confidential HR work, strong organisational and communication skills, excellent attention to detail, and the ability to prioritise effectively. This position is ideal for someone who enjoys balancing administrative precision with people-focused service. You will manage reports, maintain HR systems, provide policy advice, and help ensure daily operations run smoothly. Your Responsibilities As the Human Resources Services Officer, your responsibilities will include, but are not limited to: Provide efficient, effective and confidential human resource services and administrative support. Liaise and negotiate on relevant HR issues on behalf of senior management. Prepare monthly statistics for reporting purposes to senior management. Provide current and accurate advice on relevant departmental processes and policies. Provide confidential administrative and executive support. Please refer to the attached role description for the full list of responsibilities and mandatory requirements for this position. Interested? To Apply Attach a brief resume including contact details for 2 referees (referees should be familiar with your relevant work history). Attach a written statement (2-page maximum) in response to the attached role description. We welcome all applicants to share any support needed to ensure our recruitment process is inclusive. Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department. Applications from recruitment agencies will not be accepted. Occupational group Education & Training Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Queensland Department of Education team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Providing HR services Liaising with management Preparing reports Key Strengths Confidential HR work Organisational skills ️ Communication skills Policy advice Report management Team collaboration A Final Note: This is a role with Queensland Department of Education not with Hatch.
