Business Analyst - Ongoing opportunity based in Sydney CBD, Parramatta or Gosford hybrid working options available The Department of Customer Service (DCS) is looking for an enthusiastic and team-orientated individual to join the Corporate Services Procurement Team! The successful applicant will support DCS Corporate Procurement to provide excellent procurement support and administrative services, supporting the team to help stakeholders plan, source, and manage procurement and contract management services to effectively meet business outcomes and government directions. This position involves working in a fast-paced environment with the opportunity to grow and develop in a supportive and collaborative team. The right applicant will be a team player willing to hit the ground running, who can work autonomously and as part of a team. Benefits Fantastic clerk grade 5/6 opportunity Salary range: $99,938 - $110,271 per annum super, commensurate with experience Genuinely flexible working arrangements State of the art offices Wellbeing programs and resources available Excellent career development and learning development opportunities Discounted Gym Memberships and Employee Assistance Programs About Us This is an exciting opportunity to work in our Corporate Procurement Team which services the DCS cluster. Corporate Procurement has three functions within the team: Business Partnering, Sourcing, and Centre of Excellence. This role sits within the Sourcing team and reports to a Senior Sourcing Manager, who reports directly to the Chief Procurement Officer. This role is a key support to the team including a Senior Sourcing Manager, Sourcing Manager, and Sourcing Advisor. Your responsibilities will include: Provide a range of procurement and contract management support services including monitoring and reporting on project plans, milestones, and deliverables, to meet the business needs of the team/unit Respond to and resolve enquiries to ensure the provision of accurate information, and the timely and effective resolution of issues Assist in the preparation of procurement plan and other related documents/reports as per organisational framework to support informed decision making and planning Provide a range of secretariat and administrative services, including coordinating committee and/or stakeholder meetings and managing documentation to support service delivery outcomes Publish procurement requests on eTendering portal and respond to queries as advised by stakeholders to support effective management of procurement activities About you: You are genuinely passionate about procurement and helping your team achieve the business needs. You will have demonstratable experience delivering excellence in administrative services and procurement experience is desired. You are committed to your team and are flexible and reliable when your help is needed. Some of your key attributes include: An analytical thinker who can think outside the box to solve complex problems A team player with strong work ethic, who values feedback and supporting the team to succeed A flexible worker who can adjust their capabilities to suit a variety of stakeholders You thrive around people, working towards collaborative relationships with internal and external stakeholders A background in public policy, preferably in the regulatory space is desired but not required You are keen to experience another service within the DCS Cluster and are keen to broaden your skillset If you want to be part of this forward thinking, innovative team that thrive in challenging the status quo, we would love to hear from you! What we need from you: To start your journey towards becoming our Business Analyst, please click on the link below and attach your resume (max 4 pages) and cover letter (max 2 pages). In your cover letter please share your motivation for applying for this position and your relevant skills. Due to the Christmas shutdown period, the Talent Team will be unavailable to respond to queries from 25th December 2025 to 0900 Monday 12th January 2026. Additionally, the application portal will be unavailable from 24/12/25 to 25/12/25 due to system maintenance. Applications during this period will not be received. Please apply prior to midnight 23/12/25 or from 26/12/25 until the closing date/time. For enquiries relating to this position (during the above Christmas shutdown period), please contact Sam Rimal (Senior Sourcing Manager, DCS Procurement) via Sam.Rimal@customerservice.nsw.gov.au A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities. Salary Grade 5/6, with the base salary for this role starting at $99,938 base plus superannuation Click Here to access the Role Description . For enquiries relating to recruitment please contact Nicole Turner via nicole.turner@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Monday 12th January 10am Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here . We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact nicole.turner@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process
