This is a Administration Officer - The Heart Centre for Children - Randwick - REQ629023 role with NSW Health based in Sydney, NSW, AU NSW Health Role Seniority - mid level More about the Administration Officer - The Heart Centre for Children - Randwick - REQ629023 role at NSW Health Employment Type: Permanent Full Time Position Classification: Admin Off Lvl 3 Remuneration: 71072.43 - 73287.41 full time equivalent base salary range (excludes super, leave loading and salary packaging) Hours Per Week: 38 Requisition ID: REQ629023 Location: Randwick Applications Close: Midnight on 11th January 2026 Sydney Children's Hospitals Network is the largest paediatric health care entity in Australia. We care for thousands of children each year in our hospitals and in their homes — with one purpose in mind — to help young people live their healthiest lives. NOTE: Please note that this advertisement is open over the Christmas break, successful candidates will be interviewed in the week beginning of Monday 12th January 2026. What You'll Be Doing Coordination of busy outpatient clinics and patient procedures, ensuring excellent customer service and high quality administration, and providing administrative support for one or more senior clinical staff members. About You We’re looking for someone who: Demonstrates evidence of excellent written and verbal communication, including good grammar and spelling. Proven excellence in providing customer service, preferably in a busy/demanding environment. Familiarity with medical software, terminology and processes. How To Apply Click ‘Apply Online’ and submit your application including: A resume detailing relevant knowledge, skills and experience (maximum 5 pages) Answers to the following targeted questions: Provide an example from your work experience where you were required to complete multiple tasks with competing timeframes within the time limits imposed. Describe a complex customer service issue that you resolved under pressure. How did you approach this issue, what steps did you take to address the customers' needs and what was the outcome? Additional Benefits (for Eligible Employees) Salary packaging for tax savings Meal entertainment savings Accrued Day Off (ADO) for Full Time employees Access to the Employee Assistance Program (EAP) Fitness Passport Flexible Work Practice Opportunities Need more information? Click here for the Position Description Find out more about applying for this position Learn more about The Sydney Children’s Hospitals Network Aboriginal job applicants are encouraged to visit the NSW Health Aboriginal Recruitment tool, Stepping Up to assist in preparing your application. Further Contacts and Support For role related queries or questions contact Tanya Small on Tanya.Small@health.nsw.gov.au We recognise the value of Aboriginal staff providing health care to Aboriginal children and families that access the services we provide at the Sydney Children’s Hospitals Network. For Aboriginal candidates who would like to talk to SCHN’s Aboriginal Workforce Consultant, please contact SCHN-EA-AboriginalHealthDirectorate@health.nsw.gov.au For technical support please contact the customer services team on 1300 679 367. Child Safe Standards SCHN is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse. Additional Information Applicants will be assessed against the essential criteria in Position Description. Please ensure that you review this document to understand the full requirements of the role. NSW Health is committed to accessibility and may provide adjustments to the recruitment and interview process as needed, including physical adjustments, interview setup, or scheduling needs. SCHN is an Equal Opportunity Employer that values diversity - we acknowledge the vibrancy that a diverse workforce brings to enhance both our workplace culture and our service delivery to children, young people and their families and carers. Employment of temporary visa holders is only considered if no suitable permanent resident or citizen is identified after labour market testing. Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency. Eligibility List An eligibility list may be created for future permanent full or part time and temporary full or part time vacancies. Find us on Facebook, Instagram, LinkedIn and YouTube. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the NSW Health team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Coordinating outpatient clinics Key Strengths Excellent written and verbal communication Customer service excellence Familiarity with medical software A Final Note: This is a role with NSW Health not with Hatch.
