Opportunity to hold CTP insurers accountable for compliance and performance across all scheme functions. Public Service Senior Executive Band 1 opportunity based in Sydney or Gosford (flexible working arrangements available). Drive a culture of regulatory excellence that delivers real impact. The Opportunity The State Insurance Regulatory Authority (SIRA) regulates the NSW Compulsory Third Party (CTP) scheme, ensuring insurers meet their obligations and deliver fair outcomes for customers. This scheme provides critical protection for millions of people and manages billions in premiums annually. As Director Supervision – CTP, you will lead the implementation of SIRA’s regulatory framework across the supervision function, holding insurers accountable for compliance in claims management, premium pricing, prudential matters, and market operations. This role is pivotal in driving scheme integrity, improving customer outcomes, and ensuring premium affordability. You’ll manage a team of 20 FTE, foster a culture of accountability and ownership, and deliver strategic programs that strengthen compliance and transparency. This is a unique opportunity to influence industry behaviour, implement regulatory strategy, and protect public trust. Key Focus Areas Regulatory Leadership: Oversee supervision practices aligned to SIRA’s regulatory framework, including prudential oversight and compliance monitoring. Accountability and Culture: Drive a culture of responsibility within the team and across the scheme, ensuring decisions are made at the right level. Strategic Delivery: Implement regulatory strategies and targeted interventions to address risks and improve scheme performance. Stakeholder Engagement: Build strong relationships with CTP insurers, industry leaders, and government stakeholders to optimise outcomes. Program Oversight: Lead initiatives such as the application of supervision frameworks and excess profit/loss guidelines. The Leader We’re Seeking You are an experienced regulatory leader with deep knowledge of compliance and insurance operations. Your background includes: Proven experience in regulatory environments, ideally within insurance or financial services. Strong understanding of administrative law principles (ideal). Ability to implement strategy and deliver measurable outcomes. Advanced communication skills – both written and verbal – to influence and negotiate effectively. Collaborative approach to working across business units and with external stakeholders. Personal Qualities: Highly accountable and delivery-focused. Strategic thinker with strong execution capability. Resilient and adaptable in complex environments. Authentic leader who inspires trust and engagement. Ready to Drive Regulatory Excellence? If you’re energised by the challenge of holding industry to account and delivering outcomes that protect the community, we want to hear from you. To Apply: Submit a combined document containing your CV and cover letter. In your cover letter, demonstrate how your regulatory experience and leadership capabilities align with SIRA’s strategic priorities. Click Here to access the Role Description . For enquiries relating to recruitment please contact Caitlin Birrell via caitlin.birrell@customerservice.nsw.gov.au. Closing Date: Tuesday 13 January 2026 at 9:59am Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here . We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact caitlin.birrell@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process
