About Wilson Parking With more than five decades in the industry, Wilson Parking is recognised as the market leader in car park asset management across Australasia. We pride ourselves on delivering seamless parking experiences and maintaining our assets to the highest standards. Being part of our team means living our core values: • Integrity – Do what’s right, not what’s easy • Leadership – Demonstrating leadership is every person’s responsibility • Customer – Every customer counts • Innovation – Change that adds value The Position We currently have casual positions available for a Customer Service Support Operations role, based in our Brisbane CBD office. • Employment type: Casual • Hours: Seasonal – up to 32 hours per week during peak periods (November–April, aligned with cruise season and airport busy periods), and approximately 20 hours per week during non‑peak periods • Reporting to: Business Operations Manager This role is focused on office‑based customer service support. You will be responsible for answering phones and emails, providing timely and professional responses to enquiries from two key clients within Brisbane. The position offers exposure to all aspects of car park operations from a customer service perspective, with a strong emphasis on communication, problem‑solving, and relationship management. What We’re Looking For Your friendly and professional nature will play a major role in your success. To be successful in this role, you will have: • Previous customer service experience (ideally in office environments, call centres, or client service roles) • Strong written and verbal communication skills • A genuine passion for delivering excellent customer service • Eligibility to work in Australia • Computer literacy and confidence using email and office systems • The ability to work independently and as part of a team • A willingness to learn and grow with the company Note: Candidates will be required to complete a national police check. What We Offer In addition to standard Award Employment Conditions, you will receive: • Uniforms • Appropriate training • Free parking while working Diversity & Inclusion At Wilson Parking, we are building a workforce that reflects the community we serve. We welcome people from diverse backgrounds and are committed to supporting Aboriginal and Torres Strait Islander peoples with employment and career opportunities. We foster an inclusive culture where innovation and teamwork are encouraged. If you want to make a positive change in your community and enjoy delivering excellent customer service, apply today and join Wilson Parking. After more than five decades in the industry, Wilson Parking is recognised as the market leader in the field of car park asset management in Australasia. We take pride in the fact that the car parks under our management are maintained to the highest standards and that we deliver the highest level of parking efficiency to ensure that our valued customers are provided with a seamless parking experience. Being a part of our team means living our core values of: Care – People, customers and communities matter. Integrity - We do what's right, not what's easy. Accountability - Ownership is every person's responsibility. Innovation - Change that adds value.
