We are seeking a receptionist who thrives in a fast paced, customer service environment. You will provide a professional and friendly welcome to all clients who come into MICM Real Estate Southbank office. This role reports into the Receptionist Team Leader. Working Tuesday to Saturday you will work with a team to provide exceptional customer service. This role is highly regarded as our wonderful reception team is the face of our business and go above and beyond to represent MICM the best way they can every day! Key responsibilities include Answering inbound calls and accurately putting calls through or relaying messages. Handle all client enquiries efficiently and accurately to ensure clients leave with a positive image of our company. Issuing and Receiving keys to contractors, owners and renters, assisting with renter application enquiries Receipt monies for rental, owner's corporation and sales fees Greeting face to face visitors. Other ad hoc tasks To be successful you will ideally have Demonstrated experience working within a high-volume Reception/ customer service or hospitality/ retail industries Professional in presentation and lead with a commitment to delivering exceptional customer service Be able to listen, empathise and delegate calls to the right individual and where needed taking accurate phone messages High attention to detail Ability to manage multiple priorities simultaneously and work well under pressure. Why MICM? MICM is a wholly owned subsidiary of Central Equity Limited and is recognised as Melbourne’s premier real estate agency for inner-city apartment living. With over 30 years of experience, we proudly deliver a full suite of property services; Sales, Leasing, Property Management, Owners Corporation, Building Services, and Insurance. Working with a friendly and welcoming team and wider office A solid, organised, friendly and supportive team working environment! Robust wellbeing program; Monthly Corporate massage, Fortnightly Fruit delivered, St Ali Coffee in our Machines and more. Discounts to our 2 local coffee shops and the local gym. 2 x yearly staff celebrations! Monthly reward and recognition program; focused on customer service and values awards Sound like your next move? Please click the ‘Apply’ button to submit your resume and short cover letter outlining your experience and what makes you remarkable. To be eligible to apply for this role you must be legally permitted to work in Australia full time and successfully pass a police check. Please note that applications from agencies will not be considered at this time.
