Job Description The Case Support Administrator, is responsible for providing direct operational support to case workers including the gathering and exchanging of material and the dispatch of preliminary assessments and decisions. Reporting to the Manger, Case & Operational Support you will be joining our Operational Excellence function. You may come from a range of administration backgrounds with the ability to engage with a range of stakeholders at AFCA. We are seeking someone who has excellent attention to detail and strong administration skills. Typically in this role you will: Keep cases moving: Respond promptly to enquiries, prepare professional correspondence, and dispatch determinations on time. Own the detail: Maintain accurate records, case notes, and complaint files, both electronic and physical. Support resolution: Manage a small caseload, triage correspondence, and assist with documentation exchanges between parties. Drive improvement: Work with managers and teams to streamline workflows and enhance service delivery. Collaborate and contribute: Build strong relationships across AFCA, support systemic issue reviews, and help raise awareness of AFCA processes. What we’re looking for: Strong administration skills and sharp attention to detail. Ability to work autonomously while thriving in a team environment. Excellent communication skills and confidence engaging with diverse stakeholders. A proactive mindset with a focus on continuous improvement.
