This is a Technical Support Administrator role with Epworth based in Melbourne, VIC, AU Epworth Role Seniority - mid level More about the Technical Support Administrator role at Epworth Company Description Epworth HealthCare is Victoria’s largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia’s health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our patients. At Epworth, we are united in our commitment to fostering a diverse and inclusive workplace—one that is culturally safe and respectful of the enduring cultural and spiritual connections of our people. We value all differences, ensure equitable practices, and empower individuals to lead and learn inclusively in their everyday interactions. Our goal is to create an environment where everyone feels a genuine sense of belonging. Our values and purpose define Epworth's approach and delivery. We pride ourselves on communicating and delivering them in a real and meaningful way. Every Patient Matters. Job Description In this role you will be responsible for end-user device support within the various Epworth sites, moving between metro and regional locations. You will be part of the Technical Services team and report to Technical Services Manager. You will make an impact by: Maintaining day to day operational tasks assigned by the Service Desk Demonstrated systematic approach to problem solving Assisting in the support of the desktop environment, including AV/VC & Telephony Administer, maintain, and expand system and network infrastructure in partnership with the infrastructure teams as required To be successful in this role… You will have 2-5 years of desktop support experience Be able to work independently and autonomously Work with external vendors, as required Edge networking configuration and management experience Position Description Inherent Requirements We will review applications as we receive them. The annual salary range for full time Technical Support Administrator – AUD $75000 - $100,565 super entitlements dependant on year level and position/experience. Additional Information Why Join Epworth? At Epworth, it’s a community. It’s the sense of belonging and being part of an organisation and a team that works to make sure that every patient matters. In addition to this, you will have access to: Salary package up to $15,900 pre-tax annually, leading to greater take home pay The largest educational scholarship program of its kind in Australia Ability to purchase up to four additional weeks of leave Reduced cost of health services for you and your family at Epworth Relocation assistance is available for approved candidates At Epworth, we care. We care about our patients and we care about our people. We care about keeping everyone safe. We care about valuing and empowering our people, and growing careers. And we care about giving our people support and flexibility to thrive, and contribute to our communities. We welcome applicants from all backgrounds. This includes First Nations peoples, people with disability, mature-age and young job seekers, members of the LGBTIQA community, and individuals from all cultural backgrounds. We are committed to providing an equitable, inclusive, and barrier-free recruitment experience for everyone. Enquire/ Apply Sound interesting? To apply, click the I'm Interested button to attach your CV and cover letter. For more information, refer to the attached position description or contact talent@epworth.org.au or phone (03) 9426 0606. It is a condition of employment with Epworth HealthCare, subject to reasonable exemptions, that you have had an annual Influenza vaccination, where this is required under Epworth policy. As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you). At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all – across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs – that reflect the communities we work in. At Epworth, we care. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Epworth team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities ️ Providing end-user support Maintaining operational tasks Collaborating with infrastructure teams Key Strengths Desktop support experience Problem-solving skills Networking configuration Vendor management AV/VC support Telephony administration Why Epworth is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with Epworth not with Hatch.
