This is a Tech Support / Helpdesk - Level 1-2 role with The Onset based in Melbourne, VIC, AU The Onset Role Seniority - junior More about the Tech Support / Helpdesk - Level 1-2 role at The Onset Job Description Specialist Helpdesk / technician role - Win 10/11 12 month contract Port Melbourne Potential opportunity for an extension Requires NV1 clearance You’ll be working at secret and later top-secret levels of security clearance in this Tech Support role, joining the Melbourne, VIC helpdesk of a globally renowned private business. Please note This business is associated with the Australian Government, and as such this role is ONLY open to Australian Citizens with NV1 clearance. Car and valid drivers license required. Expenses reimbursed. Role will require travel from site to site including: Port Melbourne, Tullamarine and the CBD. Starting as a contract role, there is room for you to become a permanent member of the organisation down the line. Plus, having security clearance places you in the unique position of being able to access other similar roles in future. The Role In this position you will be troubleshooting moderately complex MS Windows desktop systems or network issues and escalate problem as appropriate and assist with basic computing delivery systems configuration management. You will be responsible for applying compliance of IT operations against industry standards, ensuring efficient and effective delivery of IT operations, and escalating and coordinating the resolution of basic hardware or networking issues to vendors and suppliers. You must also ensure that all documentation is current and aligns with Policies and Procedures, as well as participating in and responding to tasks as notified through the IT Service Desk. About You Experienced in the support of networked PCs running Windows-based software applications At least 2-3 years commercial experience in PC Support, with Windows 10 or 11 Working knowledge and experience with PC hardware and peripheral equipment Excellent communication skills Has current NV1 Australian Government clearance Ability to work with limited supervision Certificate Level qualifications in IT and typically 4 or more years' related work experience or an equivalent combination of education and experience. The ability to undertake ad-hoc tasks out of hours and available to be rostered for on-call duties if required Driver’s license and ability and willingness to travel to remote sites if required If this sounds like you then please get in touch with Steven on email steven@theonset.com.au or apply online. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the The Onset team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Troubleshooting Compliance application Documentation management Key Strengths Windows 10/11 support ✅ IT compliance ️ Communication skills ️ PC hardware knowledge Certificate Level qualifications in IT ⏰ On-call availability Why The Onset is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with The Onset not with Hatch.
